Our Best Start in Life Family Hubs are at the heart of how we support children, young people, and families across North Lincolnshire. We bring together a wide range of services under one welcoming roof, ensuring families receive the right help at the right time.
We are seeking a motivated, skilled, and people-focused Business Support Officer to lead and develop our operational front-of-house business support teams across the Family Hubs. This is a fantastic opportunity for someone who thrives in a fast-paced, community-focused environment and is passionate about delivering excellent customer service and high-quality administrative support.
This role is fixed term for 12 months.
What You’ll Be Doing
You will play a central role in ensuring the smooth running of our Family Hubs by:
Leading and developing the Operational Business Support Team
• Directing the day-to-day work of operational support staff, ensuring a high-quality, responsive service to families and professionals
• Identifying training and development needs and supporting staff to grow in their roles
• Reviewing customer service delivery and coaching the team to maintain excellent standards
Ensuring excellent front-of-house service
• Overseeing reception and first-contact services across multiple Family Hub sites
• Ensuring families are welcomed warmly and signposted effectively
• Managing enquiries, appointments, and the smooth running of hub activities
Delivering high-quality administrative and financial support
• Overseeing the processing of documentation, data, and information across the service
• Supporting budget monitoring, reconciliation, and reporting for service managers, including cash/imprest account processes
• Procuring equipment and services in line with Contract Procedure Rules
Supporting service-wide processes
• Leading or contributing to business support projects such as inspection readiness (including Ofsted), Family Help offer
• Implementing and monitoring quality assurance systems and supporting data collection and reporting
• Ensuring confidentiality and compliance with data protection and information-sharing protocols
About You
We’re looking for someone who brings:
Essential skills and experience
• Experience supervising staff and supporting their development
• Strong customer care skills and the ability to maintain high standards in a busy environment
• Experience managing administrative systems and processes, including quality assurance
• Excellent IT skills, including Microsoft Office and case management systems
• Experience producing and presenting complex information, including statistical and management data
• Strong communication, negotiation, and influencing skills, including working with partner organisations
Desirable
• Experience of budget management and monitoring
Working arrangements
• Ability to work across multiple Family Hub sites and adapt to changing service demands
What We Offer
• A supportive, collaborative team environment
• Opportunities to contribute to an innovative, nationally recognised Family Hub model
• A role where your leadership directly improves the experience of families in our community
• Professional development opportunities within Children and Families services
Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.
How to Apply
If you’re ready to lead a dedicated team and help shape the future of our Family Hubs, we’d love to hear from you.
Please contact Debra Jackson at
Candidates must be able to evidence their right to work in the UK. Please note the council does not hold a sponsor licence to sponsor people to work in the UK.
As an employer, we promote and safeguard the welfare of children, young people and vulnerable adults and expect the same commitment from existing and prospective employees or volunteers. Recruitment to this post will follow our safer recruitment procedure which includes us requesting references prior to interview and a DBS check.