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Human Resources Recruitment Advisor @ Hafod | Recruitment, Talent Acquisition
We are looking for a Digital inclusion Coachwill play a key role in delivering a Welsh Government-funded pilot project to assess and support digital inclusion among Hafod customers in line with the Minimum Digital Living Standard (MDLS).
You will work directly with Hafod customers, so you’ll be out in the community meeting families and building relationships. You will meet with customers to understand their digital needs and you will provide practical digital support and guidance on things like device setup and connectivity.
In addition, you will be working with families to develop their digital skills and confidence, this will mean running informal and formal digital skills training sessions in 1-2-1 or group sessions. The digital inclusion coach will also be expected to create resources to support the pilot, for example creating training materials, user and video guides.
Furthermore, a key part of this role will be to monitor and evaluate the work that’s being undertaken, you’ll carry out surveys, create case studies and support focus groups.
The role is offered on a full-time (36 hours per week) six-month contract (potential to extend to 31st March 2026). There is theoption to work a nine-day fortnight – have a day off every other week! You will be working out in the community and from our regional hubs but will also have the option to work from home.
A driving license and access to a vehicle is desirable, as the role involves regular travel within South Wales.
What you'll do
* Supporting at least 20 families through the MDLS pilot.
* Delivering one-to-one and group digital skills sessions.
* Helping customers navigate devices, internet connectivity, and online services.
* Creating helpful resources like training materials, guides, and videos.
* Capturing outcomes, logging activities and supporting project reporting.
* Collaborating with teams and engaging in regular communication with project leads.
Where you’llbe
Funding for this project allows us to recruit for 2 colleagues to join the team for delivering this pilot.
You will be expected to deliver this pilot project across the whole region of Hafod services. Each role will be responsible for one service area.
Service area 1:
* Bridgend, RCT & Merthyr
Service area 2:
* Cardiff (including Newport and Torfaen) and the Vale
What you'll need
* Passion for digital inclusion and empowering communities.
* Strong digital literacy across devices and online platforms.
* Excellent communication and relationship-building skills.
* Confidence delivering group sessions and one-to-one coaching.
* Flexibility to travel across South Wales and visit customers at home or in our regional hubs.
* Self-motivation and the ability to manage your own workload.
* Understanding of data protection, safeguarding, and confidentiality.
Please read the job description for an exhaustive list of criteria required to fulfil this vacancy
* Salary of £13,135.98 full-time six-month salary (with potential to extend until March 2026)
* 25 days annual leave (plus bank holidays) - increasing with length of service
* Option to work a nine-day fortnight – have a day off every other week!
* Join a socially conscious not-for-profit organisation
* Employee assistance programme and well-being resource available 24/7
* ‘Perks’ – a range of shopping and activity discounts and cashback options
* We are a Family Friendly organisation
* Develop with the support of our Learning and Development Team
We provide a range of learning and development opportunities to support you at every stage of your career. From technical training to leadership development, we have a range of programmes available for you.
Our Behaviours
Our Behaviours guide the way we work, shape the way we grow and make sure each of us, whatever we do, can have a positive impact within our roles. To find out more about our Behaviours please see the attached Hafod Behaviours Framework.
Next steps
If you are interested in applying for this role, please click 'Apply' below.
Closing date: this role is immediately available, and we will be reviewing applications daily. We expect this vacancy to attract a high level of applications and encourage all candidates to apply early as we reserve the right to close this advert when we have received suitable applications.
Interview date: due to the summer holidays all candidates will be contacted individually to discuss suitable interview dates. Interviews commencing from 17thJuly.
Interviews will be held in person at one of our Hafod service sites.
Hafod reserves the right to close this vacancy early should sufficient applications be received
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Customer Service, Education, and Information Technology
* Industries
Housing and Community Development and Digital Accessibility Services
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