About Skyscanner Everyone loves travelling, but planning is not without its challenges. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 100 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily. Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all. Our vision? To be the world's number one travel ally. (Ambitious? Yes, but, hey, that's what got us here). Now, we’re on the lookout for a CRM Solutions Manager (Salesforce) to help us bring that vision to even more travellers. About the role (Hybrid) We’re looking for a CRM Solutions Manager (Salesforce) to design, build, and own Skyscanner’s new Salesforce platform — starting within the Advertising business and expanding across wider commercial teams in time. You’ll act as the product owner for Salesforce, responsible for system setup, optimisation, and adoption. The role bridges Sales, RevOps, and Finance, ensuring Salesforce supports ad sales, campaign delivery, and billing workflows. While not a developer role, you’ll collaborate with internal tech teams and partners to evolve the system, manage integrations, and deliver scalable improvements. What you’ll be doing Salesforce Administration & Enablement Configure and maintain Salesforce objects, fields, workflows, and permissions for Ads. Manage user access, onboarding, and data hygiene. Drive adoption through training, playbooks, and ongoing support. Process Ownership & Governance Define and document best-practice workflows for Sales and RevOps. Monitor adoption and proactively resolve friction points. Maintain consistent, high-quality data across clients, campaigns, and revenue. Integrations & Data Flow Partner with RevOps and Engineering to connect Salesforce with: Ad-serving and campaign-delivery platforms Revenue management and forecasting tools Billing and reconciliation systems Ensure unified identifiers across clients, campaigns, and invoices. Roadmap & Stakeholder Management Own the Salesforce roadmap for Ads — prioritising enhancements, automation, and adoption. Gather, assess, and deliver feature requests from Sales, RevOps, and Finance. Work closely with internal tech teams and external Salesforce partners on delivery. Reporting & Insights Build and maintain dashboards for pipeline, revenue, and performance. Align reporting standards with BI and Finance for data consistency. About you Proven experience as a Salesforce Administrator, Product Owner, or CRM Solutions Manager. Strong understanding of sales processes, campaign management, and revenue workflows. Experience integrating Salesforce with finance or delivery systems. Excellent stakeholder management and communication skills. Analytical and process-driven, with strong attention to data quality. Self-starter who can own the roadmap and drive adoption. What it's like here We are the real deal — no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans, building things that help travellers explore the world a little easier. Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better - and that the same is true of our diverse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all. Sound like your kind of adventure? Apply now and help us shape the future of travel. We're committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, and/or wish to apply under the Disability Confident scheme, please let your recruiter know. If you’d like more information on any of our policies, such as hybrid working or Parental Leave policies (typically we pay a minimum of 24 weeks birth parent/maternity leave globally), our recruitment team can provide more information on these