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Relationship Executive, Wales (35 hour weekly max), home-based
Client: Cancer Research UK
Location:
Wales (35 hour weekly max), home-based, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
a5db935c97ca
Job Views:
9
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
At Cancer Research UK, we exist to beat cancer
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.
We have an exciting opportunity for you to join us as a Relationship Executive. In this role, you’ll work on managing individual, group, and corporate supporter relationships. You’ll provide an exceptional level of service, predominantly over the phone and by mail and email, to help maximise in-year and lifetime value, and transition relevant supporters to Relationship Managers to extend their journey with us.
What will I be doing?
1. Managing initial and ongoing contact for low, mid-value, and light-touch relationships including individuals, fundraising groups, corporate organizations, and Free Will service acquisitions within the region.
2. Providing excellent customer service to support fundraisers via phone, mail, and email, enhancing their fundraising experience and driving increased income and lifetime value.
3. Providing timely contact to supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required.
4. Supporting the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK.
5. Identifying supporters with high-value potential or specific stewardship requirements across income streams and passing relationships to the Relationship Manager to maximise income and build long-term relationships.
6. Responsible for achieving the agreed income target and supporting regional budgets by reporting on and setting monthly targets.
7. Working with the wider divisional team and driving supporter recruitment and re-engagement.
8. Ensuring supporter records are entered and maintained on systems and associated pipelines.
What skills will I need?
* Experience of providing excellent customer service.
* Strong communication skills, in both verbal and written form, with an ability to influence others using clear, candid communication - predominantly over the phone.
* Good listening skills to build effective and valuable relationships with supporters.
* Excellent organisation and time management skills.
* Ability and confidence to solve straightforward problems with the direction, guidance, and support of colleagues.
* Experience of working with colleagues to find new or better ways to do things and to make changes appropriately.
* Excellent attention to detail and experience of entering and managing data in a database system.
* Ability to understand the fundraising or charity/voluntary sector.
What will I gain?
Each of our employees contributes to our progress and supports our work to beat cancer. We offer a generous benefits package, career and personal development opportunities, and high-quality tools, policies, and processes to help you succeed.
Our benefits include a substantial retirement plan, flexible leave allowance, discounts, gym membership, and more.
We promote a flexible working culture to support work-life balance.
Join us in funding cutting-edge research and developing public policy to change the world.
How do I apply?
We are committed to equality, diversity, and inclusion. CVs are required for all applications, but we focus on the work history section of the online form for quick, fair, and objective assessment.
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