Job Overview
Account Supervisor – Client Services – Toronto, VML (WPP). This pivotal role runs the digital presence of an iconic automotive client, bridging client relationships, strategy, and flawless execution.
Responsibilities
* Primary day‑to‑day contact for the client, building a trusted partnership focused on their digital ecosystem.
* Oversee end‑to‑end management and continuous updating of the client’s digital properties (websites, platforms, content rollouts).
* Partner with digital strategy, UX/UI, creative, and development teams for seamless collaboration and exceptional digital outputs.
* Manage project scopes, timelines, and budgets for multiple concurrent digital workstreams, ensuring timely delivery on strategy.
* Identify opportunities to optimize user experience and grow digital footprint, proposing innovative solutions.
* Lead client status meetings, digital performance reviews, and presentations.
* Mitigate risks proactively, flagging potential technical or timeline issues early and proposing solutions.
* Mentor and guide junior account team members.
Qualifications
* 5–7 years of account management experience in an agency or digital environment, focus on digital platforms and website management.
* Proven experience on large‑scale, complex accounts; automotive industry a strong asset.
* Deep understanding of digital marketing, content management systems, and the digital production lifecycle.
* Exceptional communication and presentation skills; able to distill complex information into clear narratives.
* Strategic mindset with detail‑oriented execution; ability to manage precision of daily content updates.
* Proven ability to build and sustain strong client relationships, earning trust through responsiveness, expertise, and judgment.
* Collaborative, solutions‑first attitude comfortable navigating ambiguity and driving change.
Benefits & Compensation
Base salary range:$45,000—$95,000CAD. Additional compensation varies based on location, business needs, level of responsibility, experience, and qualifications.
Hybrid work model: teams in the office an average of four days a week; accommodations and flexibility can be discussed.
Equal Opportunity Employer
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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