We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing great natural service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying your training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately at the start and end of shifts.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running the shift in the absence of the Shift Leader or Store Manager.
* Following all training to ensure safety and legal compliance.
* If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.
Flexible Working
We support flexible working arrangements to accommodate your life circumstances. Discuss your needs with us during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.
We are committed to inclusivity and accessible recruitment, having achieved Disability Leader Level 3. For support, please click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. For details, click here.
Benefits include
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe, increasing to 15% on certain weekends
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile and exclusive deals
* 20% off insurance at Tesco Bank
* Discounted eye care and health checks
* Access to exclusive savings with various retailers and services
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