Hire Desk Controller Tamworth (40 Hours, Monday to Friday) Join the UKs Leading Hire Provider! Speedy is the UKs leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services everything you need for every job! Were looking for a Hire Desk Controller to join our team in Tamworth. This is a vital role at the heart of our depot operations, combining sales, customer service, and operational coordination. Youll be the link between our customers, drivers, engineers, and stock teams making sure every order is delivered on time and every customer has a smooth experience. What Youll Do Day-to-Day Duties No two days are the same in this fast-paced, customer-focused role. Your typical responsibilities will include: Customer Contact & Relationship Building Acting as the first point of contact for customer queries via phone, email, or in person.
Understanding customer needs and providing expert product knowledge to recommend the right hire solutions.
Building strong, long-term relationships with regular and new customers to encourage repeat business.
Managing the Hire Process Taking incoming orders accurately and efficiently.
Creating hire contracts on the internal system and ensuring all required details are correct.
Coordinating delivery and collection schedules, working closely with drivers to minimise delays.
Monitoring ongoing hires to ensure equipment is returned on time and in good condition.
Stock & Equipment Coordination Liaising with stock teams to ensure equipment is available, safe, and ready to go .
Organising off-hired equipment to be checked, repaired, or prepared for the next customer.
Working with engineers to prioritise urgent repairs or maintenance so customer orders are not delayed.
Problem Solving & Issue Resolution Managing customer complaints or issues calmly and professionally, finding the best solutions.
Handling last-minute changes, such as urgent hire requests or delivery schedule adjustments.
Ensuring accurate records are kept for reporting and audit purposes .
Sales & Upselling Promoting additional products and services, ensuring customers get the most value from their hire.
Meeting and exceeding sales and service KPIs set for the depot.
This is a desk-based role that requires constant communication across departments and a proactive, organised approach to keep things running smoothly. What Were Looking For To succeed as a Hire Desk Controller, youll need: Strong organisational skills to manage multiple tasks and priorities.
Excellent communication skills, both written and verbal.
Adaptability to handle a fast-paced and changing environment.
A full UK driving licence .
Previous experience in the hire industry or a sales/operations role is highly desirable.
A willingness to learn and develop through ongoing training.
The ability to support our ESG Strategy Decade to Deliver .
What We Offer Well provide everything you need to succeed, including full product and systems training, ongoing mentoring, and clear pathways for career growth. 26 days holiday (plus bank holidays)
Life assurance & pension scheme
95% staff discount across the Speedy brand
Career development and tailored training programmes
Voluntary Health Cash Plan
Green Commute Initiative cycle-to-work scheme
PAM Employee Assistance Programme (confidential wellbeing and financial support)
Flexible working options, including hybrid arrangements, shorter days, or job share opportunities
My Staff Shop exclusive discounts for shopping, travel, and more
Why Speedy? At Speedy, we put people first. Our Work Life Balance initiative is designed to create a healthier, more flexible working environment, with reduced core hours and adaptable schedules to suit our teams needs. We are proud to be an equal opportunity employer, embracing diversity and inclusion. Everyone is welcome, regardless of ethnicity, religion, gender identity, sexual orientation, parental status, disability, or neurodiversity. Important Information Some roles may require DBS, Credit, or Security Clearance checks .
Proof of the right to work in the UK is required before employment begins.
Speedy may close this vacancy early if there is a high volume of applications so apply promptly!
Learn more about our ESG Governance policies here:
Speedy ESG Governance
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