A South London local authority are seeking a proactive and detail-oriented Complaints Officer to join their central team on a short-term contract. This is an exciting opportunity to play a key role in ensuring high-quality, timely, and customer-focused responses to corporate complaints, Members' Enquiries, and Ombudsman investigations.
As a Corporate Complaints Officer, you will deliver an excellent, customer-oriented dispute resolution service, investigating complaints in line with the council's Corporate Complaints Policy and ensuring that recommendations and actions are implemented effectively. You'll take a lead role in managing enquiries from the Local Government Ombudsman and Independent Housing Ombudsman, presenting complex information clearly and professionally.
You'll work collaboratively across departments to identify service improvements, develop action plans, and support the implementation of changes. The role also involves providing guidance and training to officers and members on complaints handling and best practice, while ensuring all cases are accurately logged and monitored through the council's IT systems.
This role is ideal for a candidate with strong analytical, communication, and stakeholder management skills, and a genuine commitment to improving service quality and customer satisfaction.
How to Apply