Overview
Join to apply for the Veterinary Receptionist role at IVC Evidensia. The Veterinary Clinic has a fantastic opportunity for two exceptional receptionists to join our busy practice. As part of our front-facing client care team, you will provide a friendly and efficient service for our clients and their pets. You will need a dedicated and can-do approach, the ability to remain calm under pressure, and the ability to show empathy.
We are a professional and personable team working in a challenging and busy environment, which makes the role varied, interesting and no day is ever the same.
Responsibilities
* Answering the phones and dealing with clients' requests and queries
* Greeting clients, booking appointments and arrivals using a computerised diary
* Taking payments on the day of the visit
* Book repeat prescriptions and dispense flea and wormer treatments as per clinical instructions
* Liaise with the appropriate veterinary teams and departments, ensuring effective communication between staff and clients
* Registration and promotion of our Healthcare Plan, making clients aware of the savings and benefits available on routine treatments
* Experience in using and updating database systems and general IT confidence (Excel, Word, Outlook)
* Responding to emails in a prompt manner
* Ensuring the reception areas are clean and tidy and that adequate stock is available for sale
Requirements
* Dedicated and can-do approach with the ability to stay calm under pressure and show empathy
* Experience in a receptionist or customer-facing role is beneficial but not essential, as training will be provided
* Team player who is flexible and adaptable, quick thinking and willing to learn
Shift pattern
Two part-time positions, minimum 20 hours per week, on a rota from Monday through Friday. Morning shift from 8:00 am to 1:00 pm. Afternoon shift from 1:00 pm to 6:30 pm (start times may vary up to 1:30 pm). There is a Saturday morning rota of approximately 1 per month, from 8:30 am to 1:00 pm.
Benefits
* 6.6 weeks annual leave
* Additional annual leave for your birthday
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway discounts and cashback
* Pension scheme
* Discounted staff pet care
Salary: £12,742.36 per year (or as specified by the employer).
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