Job Description
Performance Manager (Call Centre & Salesforce)Location: Redditch, Office basedSalary: £40,000We are seeking an experienced Performance Manager to join our client in Redditch. This role is ideal for someone with a strong background in call centre environments, who excels at analysing performance data and driving continuous improvement.Key Responsibilities:Monitor and analyse performance metrics across all departments to identify trends and areas for improvementExtract and interpret data from Salesforce dashboards to support decision-makingLead performance improvement initiatives and support operational changesWork closely with management teams to optimise processes and increase efficiencyProvide insights and recommendations based on data analysisKey Requirements:Proven experience in a call centre environment, ideally in a performance-focused or managerial roleExperience overseeing and supporting systems changes within an operational environmentStrong hands-on experience with Salesforce, including dashboard reporting and data extractionAdvanced Excel skills for data analysis and reportingHighly analytical mindset with the ability to turn data into actionable insightsExcellent communication and stakeholder management skillsWhats on Offer:Competitive salary of £40,00025 days annual leave plus your birthday offOpportunity to make a real impact on operational improvementIf you are passionate about data, performance optimisation, and driving measurable results, we would love to hear from you. Immediate interviews are available.TPBN1_UKTJ