If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application. Job Title: Veterinary Receptionist Location: Pets'n'Vets - Roundhouse Veterinary Hospital, Pollokshaws Job Type: Permanent, Full-time Hours: 37.5 hours per week We are currently seeking a Client Care Advisor to join our fantastic team. You will be front of house, welcoming clients and their pets into the practice. The Pets'n'Vets Family part of the Linnaeus Group have practices across the Glasgow area. We have a position primarily based at our Roundhouse Veterinary Hospital in the Pollokshaws, but the successful applicants may also be required to work at any of our other practices. The Roundhouse Hospital provides both a first-class referral service and 1st opinion clinical work. Our receptionists are often the first point of contact when the client calls or arrives at the hospital and our other practices. The receptionists are a friendly face and listening ear when our clients need it most, and valued support for our clinical teams. Previous reception experience is necessary. This is a permanent full-time position working 37.5h per week. Your Role And Responsibilities Managing the practice diary; booking in appointments and surgical procedures. Answering a range of client questions via email and telephone. Pro-active communication between clients and colleagues to ensure the day runs smoothly Administration duties e.g. scanning paperwork, filling in forms etc. Processing prescription requests. Taking payments. Promoting offers and services. Ensuring that reception is clean and well-stocked. Excellent IT skills – Microsoft (Outlook, Word and Excel) Benefits 25 days annual leave plus Birthday Day Life assurance 4 x salary Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice Enhanced Sick Pay Enhanced Family Leave E-cars Salary Sacrifice (perm only) Cycle to Work Scheme Salary Sacrifice (perm only) Refer a Friend Pet Insurance Discount Discount Platform – Benefits Hub Reduced Gym Membership (Pure Gym) Associate Assistance Programme Eye Care Scheme Annual Flu Voucher About Us Our original site was established almost 50 years ago in the Southside of Glasgow. Since then, the unique Pets‘n’Vets ethos and style of veterinary care has infused six more surgeries. At our heart we are a business made up of animal lovers. We are incredibly passionate about what we do, and believe we are a little different to other veterinary practices. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care. All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation. The Pets‘n’Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots. Pets'n'Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.