Description Job Title: Account Manager – Client Retention & Relationship Management Location: Carnforth, Lancashire Salary: £30,000 – £35,000 per annum, plus performance-related bonuses Contract Type: Full-time or Term-time (Flexible Hours Available) About the Company A well-established, family-run SME based near Carnforth is seeking a proactive and relationship-driven Account Manager. The company operates within the creative education sector, supplying high-quality art and educational materials to schools, colleges and universities across the UK. Known for its personalised approach and dedication to supporting creativity in learning, the business offers a collaborative and supportive working environment in a scenic rural location. The Role This position focuses on client retention and relationship management, with a strong emphasis on re-engaging lapsed clients and maintaining high levels of service for existing accounts. The successful candidate will play a pivotal role in identifying reasons behind reduced client activity, resolving concerns, and ensuring continued satisfaction. Working closely with internal teams, the Account Manager will help drive long-term client engagement and business growth. Key Responsibilities * Reconnect with lapsed clients and maintain regular contact with existing accounts * Identify and analyse changes in client engagement or spending behaviour * Address and res...