<p>The following are the core responsibilities of the Senior Care Navigator in delivering health services.</p><p>There may be, on occasion, a requirement to carry out other tasks.</p><p>This will be dependent upon factors such as workload and staffing levels: Process personal, telephone and e-requests for appointments Support the leadership in assisting with signposting Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiate contact with and respond to, requests from patients, team members and external agencies Ensure that documentation is correctly filed and photocopied as required Oversee and data-enter new and temporary registrations and relevant patient information as required Input data into patients healthcare records as necessary Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Support all clinical staff with general administrative tasks as requested Undertake a broad spectrum of administrative duties commensurate with the role Be an integral part of the general practice team Act as a chaperone as required Monitor stationery supplies Support in the production of receptionist rota Support during periods of absence Identify and provide team training where required Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training Support practice health promotion and display promotional material on the allocated noticed boards and in the waiting room Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children Support in the delivery of enhanced services and other service requirements Undertake all mandatory training and induction programmes Contribute to and embrace the spectrum of clinical governance Maintain a clean, tidy, effective working area at all times Attend a formal appraisal with their manager at least every 12 months.</p><p>Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agree In addition to the primary responsibilities, the Senior Care navigator has the following wider responsibilities: a.</p><p>Ensure that the reception team actions all incoming emails and correspondence as necessary c.</p><p>Participate in local initiatives to enhance service delivery and patient care d.</p><p>To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Support and participate in shared learning</p><p>Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).</p>