This is an opportunity to join a busy sales team selling branded promotional merchandise where you'lldeliver great customer service while converting enquiries into profitable orders.
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About the RoleYou'll handle inbound customer enquiries by phone and email, advise clients on products andbranding methods, prepare accurate quotes and visuals, and manage orders end-to-end in Monolith.You will coordinate with internal teams and suppliers to achieve right-first-time delivery and driverepeat business.
Key Responsibilities
* Respond to enquiries and provide professional, timely service across phone and email, meeting
* SLA targets (response/quote turnaround within 1 business hour).
* Produce accurate quotes, visuals and proofs; manage amendments and approvals.
* Convert quotes into profitable orders and proactively upsell or cross-sell where appropriate.
* Manage orders through Monolith, liaise with suppliers and production teams to ensure correct
* specs, colours and delivery.
* Maintain clear documentation and hygiene in the CRM and inbox; chase quotes, proofs and
* payments proactively.
* Monitor and report on KPIs such as conversion rate, average margin, proof approval cycle time
* and problem-job rates.
* Take ownership of enquiries from first contact to completion and follow handover/cover
* processes.
What You'll Bring
* Customer service and/or inside sales experience.
* Clear written and verbal communication and a confident phone manner.
* Strong attention to detail and good time-management across multiple deadlines.
* Numeracy for margins, VAT and tiered pricing.
Nice to Have
* Experience in promotional merchandise, print or apparel decoration.
* Familiarity with branding methods (screen print, foil, transfer, laser, embroidery, digital print,
* embossing/debossing).
* Basic artwork handling skills in Illustrator, CorelDRAW, Canva or equivalent. xsngvjr
What's On OfferStarting salary: £28,000 per annum.25 days holiday + BHFree Parking