Barnby Gate Surgery is looking for a confident and capable individual who will manage our team of Care Navigators. We are a friendly, supportive GP Practice based in Newark, Nottinghamshire with approximately 14,000 patients.
You will be an integral part of a team of four experienced managers who work together to ensure the practice is well organised and that we are delivering high quality patient care.
Our Care Navigation Team are an essential part of the Practice, often being the first point of contact for patients. They need a Manager who can support, train and manage them to enable them to help our patients.
We are looking for someone with some experience of working in General Practice, but primarily we are are looking for someone with strong people skills, who knows how to get the best out of people.
If you have the right skills for the role we will be able to give you the knowledge you need to be able to excel in the job.
Main duties of the job
The role will involve managing the Care Navigation Team on a day to day basis, ensuring they have the resources and knowledge to enable them to perform their role effectively.
You will ensure we have adequate staff cover and that staff are fully trained for the various tasks they undertake.
You will have an important role in encouraging and supporting the team and giving them the confidence to solve patient queries and work with our clinicians to ensure the patients get the right outcome.
About us
We are a friendly, supportive team who encourage development and growth for all our team members. As well as supporting the development of staff, we also aim to work as flexibly as possible, recognising the need for a good work / life balance.
As well as offering an Employee Assistance Programme, we also have a qualified Mental Health First Aider available for staff to talk to.
We are constantly seeking to improve our processes to ensure we provide patients with what they need and the person in this role will be an active part of that work.
We offer 5 weeks annual leave, plus bank holidays.
Job responsibilities
Job summary
The post-holder is a Care Navigation Lead.
To be responsible for the efficient management and direction of the CareNavigation team, ensuring patients receive a professional services from theTeam.
As this role will have access to a higher level ofconfidential data in the course of their employment, there is an expectationthat the post holder will always maintain the highest level ofconfidentiality and integrity. Sensitive information could be fromeither internal sources, or from external partner organisations.
To support the management team in promotingED&I, SHEF, quality and continuous improvement, confidentiality,collaborative working, service delivery, and learning and development, andensure the organisation complies with CQC regulations.
Thepost-holder will be an integral part of the general practice management team.
Primary keyresponsibilities
The following are the core responsibilities of the Care Navigation Leadin delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workloadand staffing levels:
* a. Oversee the Care Navigation Team, ensuring staff achieve their primaryresponsibilities
* b. Line manage all Care Navigators, supporting staff development,providing guidance and direction, ensuring staff are up to date with mandatorytraining
* c. Maintain the highest levels of confidentiality due to the nature of the role and with being exposed to a greater level of confidential material and data
* d. Support, create and maintain rotas for Care Navigators
* e. Complete staff appraisals as required
* f. Identify and deliver team training where required
* g. Support with the development and implementation of improved methods of working to ensure the team work efficiently and effectively
* h. Review and update all administrative and reception policies and procedures as required
* i. Support the management team in the compilation of practice reports and the practice development plan
* j. Develop, implement and embed efficient processes and procedures
* k. Coordinate the provision of temporary Care Navigation staff, ensuring sufficient cover is provided for periods of leave and other staff absences
* l. Update the rotas to reflect leave and other approved absences
* m. Provide initial guidance and advice to patients who wish to verballycomplain, and ensure that the team is fully conversant with the complaintsprocedure
* n. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults andSafeguarding Children
* p. Undertake all mandatory training and induction programmes
Widerresponsibilities
In addition to the primary responsibilities, the Care Navigation Lead has the following wider responsibilities:
* a. To work with the rest of the Management Team to ensure there is adequate management oversight of operations
* b. Monitor and promote the use of the Friends and Family Test
* c. Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives
* d. Attend and actively participate in practice management meetings
* e. Attend any external meetings pertinent to this role
* f. Support and participate in shared learning
Person Specification
Qualifications
* A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
* AMSPAR qualification (L3 in Medical Administration)
* NVQ Level 2 in Health and Social Care
Experience
* Experience of working with the general public
* Experience of administrative duties
* Experience of leading/managing a team
* Experience of working in a healthcare setting
* Experience of successfully developing and implementing projects
* Experience of providing appraisal writing and staff development
* Excellent communication skills (written and oral)
* Competent in the use of MS Office and Outlook
* Problem solver with the ability to process information accurately and effectively, interpreting data as required
* Ability to use own initiative, discretion, and sensitivity
* Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
* Ability to work as a team member and autonomously
* Sensitive and empathetic in distressing situations
* Experience of health and safety requirements and needs within a small business
* Experience of performance management, including appraisal writing, staff development and disciplinary procedures
* Ability to exploit and negotiate opportunities to enhance service delivery
* Strategic thinker with a solutions-focused approach
* Effective time management (planning and organising)
* Good organisational skills
* Ability to effectively utilise resources
* Punctual and committed to supporting the team effort
* High levels of integrity and loyalty
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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