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About NFP
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are a team of consultative advisors and problem solvers dedicated to helping companies and individuals worldwide address their risk, workforce, wealth management, and retirement challenges through custom solutions and a people-first approach. To learn more, visit: https://www.nfp.co.uk.
Role Overview
The main responsibility of an Employee Benefits Administrator at NFP is to support clients, Account Managers, and Consultants with excellent customer service, administrative support, and ownership of client service delivery.
Key Responsibilities
1. Liaise with product providers, HR, third parties, and conduct client research involving analysis of financial contracts.
2. Respond promptly to client inquiries regarding their arrangements, renewals, and changes, overseeing project work as needed.
3. Support onboarding of new clients, ensuring benefit packages meet their needs and reports are accurately produced within deadlines.
4. Collaborate with Consultants to exceed client expectations in service levels and information delivery.
5. Follow NFP standards and process guides to ensure outstanding customer service.
6. Generate market intelligence for new business development and record this information appropriately.
7. Keep back-office systems updated with client and provider information, ensuring accuracy of commissions and fees.
8. Attend client meetings and conference calls as appropriate.
9. Produce policy summaries, recommendation reports, and portfolio valuations for client reviews.
10. Ensure compliance with all activities to protect client and company interests.
11. Maintain technical knowledge on products and liaise with relevant departments and providers.
12. Engage in professional development and training towards relevant qualifications.
13. Support and mentor new team members through shadowing and sharing expertise.
14. Provide management with accurate and clear reports as required.
Compliance
* Adhere to the Financial Services and Markets Act 2000, FCA rules, and internal procedures including anti-money laundering, data security, and anti-bribery policies.
* Stay updated on legislative and product changes, maintaining ethical standards.
Candidate Requirements
* Customer-focused with a positive attitude and willingness to exceed expectations.
* Excellent communication skills, both verbal and written, with strong listening abilities.
* Organized with effective time management and prioritization skills.
* Ability to work efficiently at a fast pace without sacrificing detail.
* Problem-solving skills and ability to develop innovative solutions, with a proactive approach to ideas.
* Experience with employee benefit products preferred.
* Degree or equivalent experience preferred.
* No specific certificates required.
What We Offer
Our culture is collaborative and flexible, with a focus on employee well-being, development, and community involvement. We offer a relaxed office environment, employee benefits, and opportunities for personal and professional growth.
Additional Information
* Employment type: Full-time
* Job function: Consulting
* Industry: Insurance
If interested, apply now or contact Lucy Reed for more information.
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