Join the RAC Team as an Incident Advisor – DAFaid Control Centre
We’re excited to offer a PART TIME position for an Incident Advisor to join our dedicated DAFaid Control Centre at our iconic Bescot office in Walsall.
This role is offered on a 6-month Fixed-Term Contract
(please only apply if you are looking for part-time)
About the Role
As an Incident Advisor, you’ll be at the heart of our customer service operations, ensuring the smooth day-to-day running of the DAFaid Contact Centre. You’ll deliver exceptional service with a proactive and positive attitude, consistently meeting customer needs and striving to exceed expectations.
This is a fantastic opportunity to make a real impact in a fast-paced, customer-focused environment.
Annual Salary: £11,897
🕒 Available Shifts
1. 15:00 - 20:00
2. 14:00 - 19:00
3. 17:00–22:00
This will be discussed in more detail if you are invited to interview
🔑 Key Responsibilities
4. Deliver outstanding customer service via telephone, ensuring a responsive and high-quality experience.
5. Manage workloads effectively, showing initiative and attention to detail.
6. Work both independently and collaboratively to maintain service excellence.
7. Communicate confidently with internal and external stakeholders at all levels.
🧠 What We’re Looking For
8. Proven experience within a Contact Centre in a similar industry
9. Strong attention to detail and ability to meet deadlines.
10. Excellent keyboard and IT skills (Word, Excel, PowerPoint).
11. Confident telephone manner and interpersonal skills.
12. Assertiveness and professionalism in handling customer interactions.
🎁 What We Offer
13. Eligibility for our performance-based bonus scheme.
14. 23 days annual leave (pro-rata).
15. Pension scheme with up to 6.5% employer contributions.
16. Life assurance cover (2x basic salary, up to 10x with flexible benefits).
17. Family leave support and confidential wellbeing services.
18. Car salary sacrifice scheme (after 12 months), including electric vehicle options.
19. FREE RAC Ultimate Complete Breakdown Cover from day one.
20. Access to Orange Savings – discounts on thousands of retailers, holidays, tech, and more.
21. FREE onsite parking.
22. Automatic enrolment into our Colleague Share Scheme – ‘Owning it Together’, giving you a stake in RAC’s future success.
Ready to become one of our #OrangeHeroes?