Within your role, you will be responsible for managing a caseload to maximise loan completions and new business.
Key Accountabilities
* Manage a caseload while assisting team members to manage their caseload in busy times and in times of absence.
* Be proactive in dealing with the lender through to completion.
* Liaise with brokers, borrowers, lenders, valuers.
* Ensure SLA's are maintained and exceeded.
* Maintain full records on systems, including clear and concise notes.
* Assist the team in order to achieve the highest service standards, deliver solutions to customers and help the business achieve its goals and objectives.
Skills & Competencies
* Ability to analyse and present complex information in a clear, relevant and interesting way
* Pass internal competency tests post induction
* Great communication skills essential for dealing with brokers, borrowers and lenders
* Excellent coaching and feedback skills
Knowledge & Qualifications
* CeMap qualified, or desire in working towards CeMap qualification.
* Experience of secured broking/packaging/lending/completions
Personal Attributes
* Logical and organised
* Resilient and flexible
* Team Player
* Approachable and self- motivated