Administrator / Clinic Care Coordinator
Part‑time, permanent position in Glasgow, Scotland. Working hours: 20 hours per week, Monday to Friday.
Competitive salary + benefits.
We have a new opportunity to support a busy private healthcare clinic. The role involves providing high‑quality administrative support from enquiry through to patient delivery, liaising with clinical, technical, finance and administration teams.
Duties
* Patient Administration: provide administration support to new and existing private clients and third‑party referrers, helping to deliver a service of the highest standard.
* Enquiry Handling: deal with email and telephone enquiries from case managers, lawyers, patients and external partners in a timely and professional manner.
* Appointment Scheduling: arrange clinical rehabilitation assessments, lower limb trauma clinic appointments and patient episodes in collaboration with clinicians.
* Database Management: maintain accurate, comprehensive and up‑to‑date patient records using the company database and manual files where required.
* Diary Management: support onsite clinicians by managing diaries, job summaries and appointment planning.
* Clinic Coordination: attend weekly planning meetings with clinicians and the clinic coordinator to support clinical and manufacturing efficiency.
* Orthotic Administration: provide full orthotic administration from consultation through to delivery, ensuring labour and parts are allocated correctly.
* Prosthetic Support: help arrange prosthetic client appointments, process and track component orders and ensure payment requirements are followed where applicable.
* Finance Administration: raise quotations and sales invoices, ensuring relevant documentation and payments are received ahead of appointments.
* Relationship Building: proactively build relationships with referring third parties to help increase the clinic caseload.
* Team Support: work as part of a multi‑site administration team, covering colleagues where required and supporting standard working practices.
* Compliance: work to company, ISO, health and safety and operating procedures at all times.
Candidate Requirements
* Customer Care: sound customer‑facing communication skills with an empathetic, understanding and professional approach.
* Administration Experience: previous experience in an administration, office support, healthcare administration or customer service role.
* Organisation Skills: strong ability to multitask, prioritise workload and work to defined deadlines.
* Communication Skills: confident when interacting with patients, colleagues, clinicians and external partners at all levels.
* Microsoft Office: excellent working knowledge of Microsoft Office packages, including Outlook, Word and Excel.
* Database Skills: ability to maintain accurate records and update systems with care and attention to detail.
* Teamwork: ability to support and work effectively as part of a multi‑site administration team.
* Confidentiality: understanding of the need to handle sensitive and confidential information appropriately.
* Self‑Motivation: proactive, reliable and able to manage day‑to‑day tasks with minimal supervision.
* Flexibility: willing to support general clinic duties, mini projects, stores and dispatch cover when required.
#J-18808-Ljbffr