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We are actively seeking an enthusiastic and passionate Spa Duty Manager to join our team in the award-winning Spa here at Pennyhill Park in Bagshot, Surrey. In this role, you will be responsible for carrying out duty management shifts to assist with the day-to-day operation of the Spa, as well as assisting the Spa Membership Sales Manager with achieving the membership budget with a focus on membership retention.
We operate seven days a week, so you need to be flexible with your availability and prepared to work a variety of shifts. The earliest start would be 5:30 am to open the spa, and the latest shift could be until 10 pm to close the spa.
Role Responsibilities
* Ensure the Spa maintains high standards of housekeeping and operates efficiently
* Ensure the customer journey throughout the Spa is of a high standard and resolve any issues
* Champion guest and member services in the Spa
* Be the face of the Spa, welcoming members and visitors, and being present in public areas
* Manage guest and member feedback, communicate with departments, and keep records up to date
* Assist the Spa Membership Sales Manager with membership retention by organizing member events and enhancing membership offerings
* Assist with management of membership accounts and subscription fees
* Upsell retail and treatments
* Drive membership sales alongside the Spa Membership Sales Manager
* Carry out duty management shifts
The Ideal Candidate
* Passionate about delivering professional, efficient, and exceptional guest service with strong organizational skills
* Industry-relevant qualifications such as degree, HND, or Advanced GNVQ
* Minimum of 2 years in a supervisory role within a similar environment, with experience in training, systems, IT skills, financial acumen, guest services, and health and safety management
* Flexible and enthusiastic about the profession
Package Description
We are committed to our people, offering excellent training, development, and progression opportunities. Benefits include:
* Competitive salary, benefits, and above the Real Living Wage
* 29 days holiday (increasing with length of service)
* Discretionary service charge system
* 50% discount on food and beverage across all properties
* Significant discounts on room nights across all properties
* Discount schemes and online guides on wellbeing and finance
* Free meals on duty
* Recognition and rewards scheme
* Access to training and development programs
* Free gym access and classes where available
* B Corp accreditation and commitment to sustainability
* Free access to newspapers, magazines, and books
* Cycle to work scheme
About the Company
Are we right for you?
We look for four main qualities:
* People with character who are authentic and expressive
* People who enjoy being around others and engaging socially
* Extra mile performers who go beyond the job description
* Individuals who genuinely care and put their heart into their work
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