About MCS
MCS (Microgeneration Certification Scheme) is the UK's national quality mark for small-scale renewable technology, such as solar panels and heat pumps. We're here to set standards and provide protection, giving consumers confidence to invest in renewable technologies to heat and power their homes and small businesses. Working with industry, MCS defines, maintains, and improves quality, by setting standards for low-carbon energy technology products, installers, and their installations.
Now is an exciting time to join MCS; especially as we plan to launch the redevelopment of the Scheme, which will have a greater focus on consumer protections, quality workmanship, and dispute resolution. 2023 was a record-breaking year for the small-scale renewables industry in terms of installation volumes and we look forward to continuing our vital role in driving forward the UK's progress towards Net Zero.
Our People
As an MCS employee, you will have the ability to demonstrate, understand and apply our company values. These are embedded in all roles across the business, and you should evidence these values as part of the application process:
* We are expert
* We are open and inclusive
* We are innovative
* We are understanding
* We are principled
* We are passionate
We are a strong and ambitious team of nearly 90 and growing. People are at the heart of MCS and we empower each other, support each other, and work together to achieve our goals. From members of our team who are just starting their journey as an apprentice, to those who have worked in renewables for years, we have wide range of talents and expertise.
Why you'll love working for MCS
Aside from the exciting and challenging role, the people, our culture, and our mission, we have some amazing benefits that make MCS a pretty awesome place to work. Here's a few favourites among our team:
Our Team: We are an energetic sociable and talented bunch who are super passionate about what we do and determined to make a difference. We are friendly, supportive, collaborative and we learn from each other every day.
Holiday: 25 days' annual leave per annum – increasing to 28 days with three years' service, and to 30 days with five years' service.
Social Events: Regular events in the office, dress-down Fridays, and more.
Wellbeing: All employees have access to an Employee Assistance Programme, Optional access to Medicash - A healthcare plan with the highest level of cover. Access to Mental Health First Aider, up to 8 counselling sessions, helping to ensure every team member feels supported, healthy, and empowered both inside and outside of work.
Office treats: Weekly provision of organic free fruit, breads, spreads, breakfast items, tea, coffee and soft drinks when working from the office.
Supportive HR Policies: Enhanced Maternity, Paternity leave, sick leave, and emergency paid leave, life assurance 5 x your salary.
Grow with MCS: Access to and support with continuous professional development.
Subscriptions: Payment of one professional subscription per year.
New Starters: Welcome lunch with the CEO.
Company Pension: 8% company contribution.
Working week: 37.5 hours Monday – Friday with flexible working options.
Salary Sacrifice Schemes: We offer a range of salary sacrifice schemes—including Cycle to Work, EV leasing, and additional annual leave purchase—subject to individual eligibility criteria.
Free Parking when working from the office.
Technical Assessment Team
Our Technical Assessment team is tight-knit group of field-based professionals spread across the UK They play a pivotal role in upholding MCS Standards and Scheme requirements, providing protection to consumers, and helping installers to solve and prevent complaints Honing an in-depth knowledge of our Scheme, the Standards and consumer protections, they deliver our on-site assessment activities collaborating closely with homeowners and installers An important arm of our Customer Experience team, our Technical Assessment team are the friendly face of our brand, who interface directly with consumers and installers as they appraise installations across technologies including heat pumps, solar PV, battery storage and more.
What we're looking for in you:
Are you someone who thrives on organising complex information, enjoys building rapport with people from all walks of life, and takes pride in supporting a team to deliver high standards? Are you calm under pressure, methodical, and driven by getting things right the first time?
As a Technical Assessment Scheduler at MCS, you'll play a crucial part in planning on-site technical assessments across the UK. You'll use your organisational skills and professional communication style to liaise with customers and colleagues, manage multiple calendars, and keep our scheduling systems accurate and up to date. If you're process-driven, proactive, and love making sure the details are spot on, all while contributing to a more sustainable future, this could be the role for you
We're looking for someone who is:
* Organised and proactive – able to juggle multiple priorities and keep things running smoothly.
* Communicative and empathetic – explains things clearly, listens actively, and helps people feel at ease.
* Friendly and professional – naturally builds rapport with colleagues and customers.
* Detail-focused – ensures accuracy in every interaction and record.
* Resilient and adaptable – stays composed when plans change and handles objections professionally.
* Consumer-minded – spots issues and supports vulnerable customers where needed.
* Collaborative – enjoys working as part of a team, keeping everyone aligned.
* Values-driven – principled, passionate, innovative, collaborative, open, and expert in everything you do.
If this sounds like you, we'd love to hear more about why you believe you are the right person for the role
Main Role and Responsibilities
As a Technical Assessment Scheduler, you'll play a vital part in protecting consumers, supporting installers, and ensuring that renewable energy systems meet the high standards we're known for You'll be working closely with the Technical Assessors to maximise their time, as well as the Technical Assessment Co-Ordinators You'll also be collaborating with the Complaints Team and the Customer Relations Team when an assessment is needed.
Here's a taste of what you'll be doing:
* Export and manage data from Power Bl and Excel tools (e g, COUNTIF, VLOOKUP) to remove duplicates, segment information by assessor and region, and ensure data integrity
* Plan assessment routes by reviewing postcode data, travel distances, and assessor availability to ensure efficient scheduling within working hours
* Coordinate assessor calendars, taking into account meetings, holidays, and travel logistics to maintain a balanced and achievable schedule
* Contact customers to explain the assessment process, confirm availability, and book appointments based on both customer and assessor schedules
* Create and manage customer records and technical assessment cases in Dynamics, ensuring all booking details are accurately captured
* Send confirmation emails to customers with appointment details, including date, time, and assigned assessor
* Log and maintain assessment information on SharePoint, ensuring all relevant technology details are recorded
* Update scheduling sheets by moving confirmed bookings to a designated tracker and planning future appointments accordingly
* Maintain accurate records of unsuccessful contacts, incorrect customer information, and rejected appointments
* Monitor the scheduling inbox for cancellations or rescheduling requests, adapting plans accordingly and updating relevant stakeholders
* Communicate clearly with assessors and customers regarding any changes to bookings, ensuring everyone is informed and aligned
* Undertake any other administrative tasks as required to support the work of the Technical Assessment Team or the wider Customer Experience team, with appropriate guidance, training, and support provided.
Person specification
Essential - E
Desirable - D
Knowledge
* An Understanding of the small-scale renewable energy sector and NCS Scheme - D
* Awareness of NCS Standards, Installer Operating Requirements and Scheme documents - D
* Familiarity with the Boiler Upgrade Scheme (BUS) or Energy Company Obligation (ECO) - D
* Awareness of GDPR and how personal data should be handled - D
* Strong Microsoft Office skills (Excel, Outlook, Word, Teams)- D
* Experience using Dynamics CRN, SharePoint and Power Bl - D
* Strong understanding of support for vulnerable consumers including how to identify and assist these customers - E
Skills
* The ability to proactively prioritise, plan and schedule complex tasks and demonstrate effective time management - E
* Able to use sound questioning and active listening skills to understand a customer's experience Identifying root causes of issues and escalating them as appropriate - E
* Excellent verbal communication skills with the confidence to conduct outbound calls effectively -E
* Able to manage conversations professionally, provide clear information, and close calls promptly with appropriate resolutions or escalations - E
* Records responses precisely and efficiently using appropriate systems or tools, with strong attention to detail to ensure data integrity - E
* Handles reluctance or objections professionally, using empathy - E
* Uses a polite and approachable communication style to help customers feel comfortable - E
* Builds rapport through natural conversation, helping to encourage open and honest responses during calls - E
Behaviours
* Champion for consumer - E
* An enthusiastic team-player - E
* A motivated self-starter who can comfortably work independently and manage own · workload - E
* Be willing to work flexibly - E
Don't meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can't tick every box but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles
To apply
Please send a CV and covering letter outlining how you meet the person specification and why you think you would be suitable for this role to
The closing date: Friday 10th October at 9.00am
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job Types: Full-time, Permanent
Pay: £28,922.00 per year
Benefits:
* Bereavement leave
* Company events
* Company pension
* Cycle to work scheme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site gym
* On-site parking
* Sick pay
Work Location: In person