Reference
HUL/25/0538
Full Time Equivalent Salary (based on a 37 hour working week)
£ £29064
Occupational group
Customer Services
Job term
Full Time
Appointment type
Permanent
Hours
37
Division
Legal Services & Partnerships - Directorate
Closing Date
02 November 2025
Proposed Shortlisting Date
03 November 2025
Proposed Interview Date
13 November 2025
Place of work
The Wilson Centre, Hull HU1 2AG
For an informal discussion please contact
Rachael Worsnop
Contact telephone
We are looking for an individual with excellent customer service skills who are positive, sensitive and have an exemplary telephone manner, adapting your approach as appropriate to ensure equality of access to all.
A positive image of the council must be conveyed at all times and Customer Service standards must be maintained.
The successful candidate will be trained to deliver a good knowledge of all service areas including Council Tax, Housing, Welfare/Benefits and Environmental Services including Waste.
You will work as part of a team to deliver an efficient and effective customer contact centre, supporting and assisting in the delivery of services to respond to the customer's needs and expectations. Ensuring that as many enquiries as possible are resolved at first point of contact and customers are encouraged to access all service available to them online.
We are open 24/7 365 days of the year, we are looking for flexible individuals able to work across the following contact channels; telephone, live chat, email and social media. Out of hours and weekend working is on a rota basis.
Core (7.5 hrs per day)
* Normal working hours between 08:00-19:00
* Working Monday to Sunday
* You are required to work 1-3 weekends (Either the Saturday or the Sunday with a day off in the week)
* Bank holiday cover is required on a rota basis
* An enhanced hourly rate of pay is applied for weekend and bank holiday working
For an informal discussion about the role, please contact Rachael Worsnop, Customer Service Team Leader on or
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Please click below for further guidance on how to apply and benefits of working for Hull City Council.
How to apply for our jobs – Working for Hull City Council
Benefits of working for Hull City Council – Working for Hull City Council
Why Hull is a great place to live and work – Working for Hull City Council
Please ensure that you complete and submit your application by midnight on the closing date.
We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We adopt a 'name blind' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Any offer of employment to the above post will be subject to receipt of a satisfactory Basic Disclosure from the Disclosure & Barring Service.
Hull City Council embraces the principles of WorkSmart and this post has been identified as a suitable role. WorkSmart principles create opportunities facilitating a combination of working in the office, ad hoc homeworking, or working from various locations, therefore being flexible about where/ how you carry out your role, the specific opportunities available will be discussed at interview.