Service Technician Unitary - Trane UK Ltd - South West Region
At Trane Technologies TM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Position Overview
Key Responsibilities:
Responsibilities
* Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
* Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads. This role is national across the UK so flexibility of travel and overnight stays during weekdays and will be on an on-call rota when required.
* Build and maintain strong relationships with customers, acting as a trusted point of contact.
* Collaboration with the Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
* Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
* Reporting and Analysis: Generate regular reports on completed invoiced work orders.
* Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
* Communications with supervisors, regional service managers and senior technicians, and customers on updates and to drive continuous improvement.
* Proven experience in service or field-based technician role.
* Strong knowledge of customer service principles.
* Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
* Analytical thinking and problem-solving abilities.
* Proficiency in using Apps, diagnostic software, and MS Office Suite.
Skills and Capabilities
* Category 1 (I) F-Gas C&G 2079 Level 2 certification and hold COCN1, CIGA1 & ICPN1.
* Light Commercial knowledge mainly within the Retail sector with first-fix experience and handling of multiple callouts or jobs with a minimum travel time of 2 hours (up to 4 hours) in a single shift.
* Knowledge of the manufacturing industry at an intermediate to advanced level with proven experience working on Packaged Rooftops. Today, rooftop units are state of the art HVAC devices offering very high energy efficiency and flexible performance adjustment to the operating conditions. Built-in smart controls are compatible with any building management system (BMS), which means that due to sensor readings and intelligent management features, rooftop units are configurable and can adapt their outputs to the weather condition and the environments they serve.
* People and communication skills with a positive mindset.
* Able to work with minimal supervision.
* Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays.
* Proficient in using Microsoft Office Suite.
* UK Driver's license as a company vehicle will be allocated.
* Right to Work status confirmed for Country of application.
* Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
* Company van.
* A fast-paced working environment.
* An excellent working culture and community.
* A structured induction plan with continued learning and development.
* A key role where you can make a direct contribution to our business.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 469272 Trane Technologies is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities.
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