Job Description: Night Porter at Village Hotel Club
Join us at Village Hotel Club, where we embrace personality, individualism, and fun. Our modern, lively spaces are designed for guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver exceptional service that sets us apart.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
* 30% discount on and off shift in our Village Hotel Starbucks stores.
* Excellent training and development programs, including Rising Stars and Talent Academy.
* Innovative Mobile Gaming training platform across hotel areas.
* Discounts and cashback offers on High Street Brands and Supermarkets.
* Well-being and Healthcare benefits, including monthly programs to support mental health.
* Mental health support with first aiders and up to 2 mental health days annually.
* Financial wellbeing support and salary drawdown via Wagestream.
* Access to Employee Assistance Programme for support and counselling.
* A fun, inclusive work environment with team events.
* Reward and Recognition schemes, anniversary rewards, and more.
* Electric car salary sacrifice scheme.
* Your birthday off guaranteed.
* Discounted Health Cash plan and Sick pay Insurance.
* Celebratory BIG People Days and community recognition.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme and Life Insurance.
*Terms & Conditions apply based on your contract.
Role Overview
As a Night Porter, you play a vital role in ensuring our guests receive outstanding service throughout the night. Working with the Night team, you'll need to think quickly, solve problems proactively, and support all departments. Your responsibilities include managing guest check-ins, preparing room service orders, and serving at the bar, among other duties.
What We Expect From You
* Understanding what excellent customer service entails.
* Ability to resolve guest issues efficiently and positively.
* Ability to work independently and on initiative.
* Knowledge of what constitutes a good job.
* Strong relationship-building skills across departments.
Please note: All offers are subject to a successful DBS check.
Come and be part of something new and special—Work, Grow & Play the Village Way!
#J-18808-Ljbffr