Internal Vacancy - Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies. *This job may be suitable as a secondment opportunity for internal candidates wishing to gain experience in a higher or different role. Managers and applicants must note that all secondments are subject to agreement between the relevant departments and therefore the recruiting manager must speak with HR before offering a job on a secondment basis.* We are looking for a Specialist Business Support Officer, to work in the challenging and dynamic environment of Admissions, Transport and School Place-Planning. About the Role: In this role, you'll assist with the day-to-day work of the section which deals with the arrangements for the admission of children into mainstream primary and secondary schools, and the movement of children between primary and secondary schools, the administration work relating to school appeals and the arrangements for the issue of scholars free travel passes and permits. You will work autonomously, applying knowledge and understanding in order to determine an appropriate course of action that produces a consistent and accurate result. You’ll undertake all admissions team processes including more detailed and/or sensitive reports and correspondence, providing reports and statements as requested by managers with due regard to confidentiality and safeguarding. You’ll collect, input, extract and manipulate information relating to admissions, transport or other service requirement or eligibility criteria. You’ll provide advice and support to colleagues, advice and guidance to customers including members of the public, on services, policies and processes including non-routine enquiries to ensure that correct procedures are being applied, support admissions team colleagues including day to day supervision and line management responsibilities for sub-ordinates. By applying your knowledge and understanding of the specialist area, you will determine an appropriate course of action that produces a consistent and accurate result, resolving issues arising from your own work and that of others on the team, escalating complex problems to a line manager. You’ll develop constructive working relationships with colleagues and customers, providing and promoting a customer focussed service in conjunction with other Council service providers. About the Candidate: The successful candidate will require good general administrative and organisational skills, with experience of working with computer-based information systems and software. Good communication and interpersonal skills, numeracy skills and the ability to construct and manipulate spreadsheets are essential. Your experience should include effective customer service and the ability to work effectively as part of a team. You will need to be able to work to strict deadlines and have a flexible approach to work priorities. The position will involve liaison with other Departments, schools, external agencies and other officers involved with children and young people and their families. Above all you will be looking to improve the way we engage with our employees/residents/customers to ensure they are at the heart of everything we do. If you would like to discuss any aspect of the role, please contact: sallygibbs@wirral.gov.uk If your skills, knowledge or experience looks a little different from what we have identified and you think you can bring value to the role, we'd love to learn more about you - as subject to the skills, knowledge or experience levels within the candidate pool we may explore a traineeship for this role. As part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@wirral.gov.uk It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances. Applications will be accepted until midnight on the closing date. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed. All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page. The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now. How to apply Please apply online by clicking the link below