Sector: ICT | IT Support | Service Desk
About the Role
We're currently recruiting for multiple Graduate IT Service Desk Analysts/IT Support Engineers to support a growing portfolio of clients across the Belfast area.This is a fantastic opportunity for graduates or early-career IT professionals who already have around one year of hands-on Service Desk or IT Support experience and are ready to take the next step in a fast-paced, customer-focused environment.You'll be providing 1st line and 2nd line IT support, working across a range of technologies while gaining exposure to enterprise environments.
What You'll Be Doing
* Providing 1st Line/Service Desk IT Support to end users
* Logging, triaging, and resolving incidents via ticketing systems
* Supporting Windows 10/11, Microsoft 365, Active Directory
* Troubleshooting hardware, software, and network issues
* Escalating complex issues to 2nd/3rd line where required
* Supporting users across multiple sites in the Belfast area
* Delivering a high standard of customer service and communication
What We're Looking For
1. IT/Computer Science/Cyber/Engineering graduate OR equivalent experience
2. Around 12 months' experience in an IT Service Desk/ICT Support/Helpdesk role
3. Strong understanding of:
4. Windows OS
5. Microsoft 365/Office 365
6. Active...