Summary Are you looking for a career in administration? Do you want to develop your professional skills and gain a nationally recognised qualification, whilst earning a wage? We are looking for an enthusiastic apprentice who can become a key member of our finance team, providing administrative support and liaising with colleagues and suppliers. Wage £16,673 a year Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday to Friday, 8.30 am to 4.30 pm or 9.00 am to 5.00 pm, depending on individual circumstances. 37 hours 30 minutes a week Start date Wednesday 1 October 2025 Duration 1 year Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work As part of your role, you will: Help source products and parts using internal systems and supplier tools. Assist with setting up product files and uploading system data. Track orders with suppliers and chase outstanding deliveries. Liaise with customer service to resolve product and stock issues. Keep product info accurate, including pricing and descriptions. Maintain records and ensure files meet audit requirements. Support team products and help meet KPIs and targets. Provide admin support for meetings, emails, and reports. Answer internal and external queries promptly and politely. Build knowledge of products, systems, and processes. Complete allocated apprenticeship learning modules and training requirements on time. Where you'll work Medco House Bordesley Green Road Birmingham B9 4UA Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider WORKPAYS LIMITED Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule Your apprenticeship will be delivered at your place of work. You will need to spend approximately six hours per week completing your training which will include attending masterclasses, completing assignments, participating in group discussions and shadowing colleagues. More training information Workpays is an award-winning training provider that specialises in financial services apprenticeships. We put the learner at the heart of our programmes to ensure they can build industry-leading knowledge and skills, achieve their personal and professional objectives, and reach their potential. Our programmes are delivered flexibly on a part-time basis. We run monthly masterclasses that focus on the knowledge, skills and behaviours required by the standard, supported by individual coaching sessions, and recommended off-the-job training. Requirements Essential qualifications GCSE in: English (grade C/4) Maths (grade C/4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Team working Proactive Enthusiastic Confident About this employer Since the 60s, Screwfix Spares have been the first point of call for spares, accessories and consumables that keep appliances running. We help engineers and independent trade businesses by providing the parts they need and by supporting them through Direct Delivery to their customers' door, offering and guidance via a dedicated website or a member of our experienced team and much more. We have now grown to become one of the UK's leading digital retailers. http://www.connect-distribution.co.uk (opens in new tab) Company benefits In return for your hard work, you will receive enhanced company sick pay and parental leave, company pension, 20% discount in our retail stores, access to additional learning, charity activities and company social events. After this apprenticeship After the successful completion of the apprenticeship, you will be able to apply for more senior roles in administration or to move to other roles within the organisation. Ask a question The contact for this apprenticeship is: WORKPAYS LIMITED Alison Harris alison.harris@screwfixspares.com The reference code for this apprenticeship is VAC1000335482.