Title: Account Manager
Reports to: Senior Account Manager/ Senior Business Development Manager
Job Purpose
Identifypotential new business opportunities and maintainrelationships with existing clients,identifyinganyvalue addedopportunities.
Key Responsibilities and Accountabilities
Account Management
* Responsibility for clients, includingprofitability,delivery,complianceand retention
* Negotiation of at least 40% profit on all contracts, ensuring continuing profitability and deliverance of individual budgets on contracts
* Production of contract brief
* Assistwith the mobilisation of contracts
* Complaints handling
* Work with operations to meet customer needs
* Carry out internal audits to ensure contracts are beingoperatedin accordance withclient requirements.
* Conduct LCA reviews/initial report
* Production of job costing and quotation to clients asrequired ORT and legionella training
* Cash flow/debt management (including WIP)
* Review of the distribution of resources available to ensure service is efficient
Business Development
* Providing Quotations to new clients
* Production of Contract Brief and mobilisation plan for new contracts
* Timely contract renewal
* Identification of sales opportunities with existing clients
* Presentation of new products and services to new and existing clients
* Training for clients
* Produce andmaintainclient database with new and potential clients, including contract renewal information
Liaison with clients
* Serve as an interface between the client and the Company
* Attend contract review meetings
* Build effective working relationships with clients generatingadditionalworkloads wherever possible
* Dealing with client requests
* Communicating client agendas and requirements to other members of staff (including the creation and delivery of Contract Briefs)
* Ensures that image and standards aremaintainedat all times
* Produce PQQ and Tender documents with Bid Team and Regional Manager, asrequiredanddeterminedby project size.
Communication
* Communicates constructively and actively seeks information
* Keeps Senior Account Manager up to date with current prospects and orders secured.
* Build good working relationships with both colleagues and clients
* Deliver high quality sales appointments
* Production ofaccuratequotations
* Production of PQQ and Tender documentation from standard templates
Safety
* Ensure the method statements and risk assessments are prepared and complaint whererequired-determinedby project size
* Wear protective items of clothing and useappropriate safetyequipment when on site
* Ensures own andcolleaguessafety at all times
* Takes responsibility and control ofdifficult situations
* Promote and communicate standards/information to colleagues and team members.
* Monitors and communicates standards/information to other staff within business
* Identifyand escape hazards, near misses in line with the Company's reporting procedures
Site based working
Work away from time to time, this requirement shall be defined by the operational needs of the business
Company Benefits
* Company vehicle/Allowance Commission scheme
* Company events & fun days
* Company pension scheme
* Referral programme
* Sick pay 25 days annual leave plus bank holidays 24/7 Employee Assistance Programme
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