Job Description
Brighton
Full Time
Fixed Term Contract – 6 months
We have an exciting opportunity for a Customer Service Representative to join our Call Centre team on a 6-month fixed term basis. We can teach you everything you need to know through our engaging training programme.
A successful Customer Service Representative in our Call Centre will:
* Put the customer at the heart of what you do
* Have experience in delivering excellent customer service.
* Enjoy working in a fast pace target driven workplace
* Be able to problem solve to achieve the best outcomes for customers
* Have good communication skills verbally and written
* Have the ability to work with various computer systems and take inbound calls
You will be responsible for:
* Responding accurately to inbound customer queries regarding their OneFamily products
* Taking ownership of a customer’s query from start to finish, making sure it’s responded to within the agreed service level
* Providing the admin team with clear and correct information to process customer requests
* Keep up to date with any changes to products, processes and procedures, to ensure the customer is given the correct and relevant information
The Company
OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.
We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.