If you are a positive person who thrives off helping people, remains calm under pressure and can deliver a first-class customer service, we want to hear from you!
The Contact Centre, based in South Gosforth, answers queries for anything related to Newcastle City Council; these can range from reporting repairs to helping vulnerable customers following a fall.
We have the following out of hours patterns available:
Monday to Friday 12pm - 8pm
Monday to Friday 3pm - 11pm
Monday to Friday 4pm - 12am
Saturday and Sunday rotating shifts over three weekends 7am – 5pm, 8am – 6pm, 11am – 9pm, plus all Bank Holidays – this pattern is inclusive of 4 additional hours each month, during office hours, (for training, team meetings etc.) which you will be required to attend.
Please note these shift patterns are subject to change.
If you are looking for opportunities which are more office hours, please apply via our other advert currently on North East Jobs.
Why work for Newcastle City Council?
Working for Newcastle City Council will give you a supportive employer with regular contact with your manager helping you every step of the way and a comprehensive training program to enable you to feel confident in your role.
The contact centre is based in a great location no matter how you commute, a Lidl next door and excellent public transport links.
If you have any queries about the role, please contact Jilli Kyne jilli.kyne2@newcastle.gov.uk
The planned start date for the roles will be in October2025.
Please note the recruitment will involve a telephone sift prior to a recruitment day. The telephone interviews are planned for week commencing 15th September and the recruitment day is scheduled for week commencing 22nd September.
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form, please ensure you read the supporting documents.
Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.
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