Estate Manager - Hertfordshire, HP2 4YLEstate ManagerHemel Hempstead (Hybrid – 3 Days in office)Competitive annual salary + bonus and benefitsPermanent | Full-time (35 hours per week)About the roleThis is a newly created opportunity within Haven’s Legal & Compliance function, offering the chance to play a key role in driving operational efficiency across a diverse and complex estate. As Estate Manager, you will take ownership of estate management activities, ensuring all property interests are accurately documented, compliant, and proactively managed. Working closely with stakeholders across finance, legal, operations and park teams, as well as external leaseholders and third parties, you will support negotiations, compliance, budgeting and long-term planning. The role blends strategic oversight with hands-on delivery and offers significant autonomy for an experienced chartered surveyor looking to add value across a national estate.Your opportunityMaintain and manage estate and property databases, ensuring accuracy and complianceLead negotiations on lease renewals, variations, property rights and boundary mattersOversee the management of building defects and associated repairs (excluding routine maintenance and capex projects)Support planning and development teams with ancillary property rights negotiationsEnsure compliance with lease terms, concessions and subletting arrangementsAct as the primary point of contact for leaseholders and neighbouring ownersPrepare and manage budgets, service charges, ground rent forecasts and future repair cost projectionsWork collaboratively with finance, legal, compliance and park teamsSource, appoint and manage third-party consultants and specialist contractorsMaintain a robust estate management system, diarising key dates, obligations and risksWhat we’d like you to bringChartered Surveyor with a minimum of 5 years’ professional experienceStrong estate management and leasehold experience, including negotiation of property rightsProven experience managing and coordinating complex budgetsExcellent written and verbal communication and presentation skillsStrong organisational and administrative skills with high attention to detailAbility to work autonomously and proactively in a fast-paced environmentConfidence analysing data and developing evidence-based investment casesA professional, collaborative and stakeholder-focused approachFull UK driving licenceStrong working knowledge of Microsoft Office applicationsWhy Haven?You’ll be part of a forward-thinking, supportive tech community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year.Why Haven?At Haven, we’re one great team, united by our passion for creating amazing experiences for our guests and our people. You’ll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment.What’s In It For You?- 25 Days Holiday + Bank Holidays + Holiday Buy Scheme- Annual bonus- Generous discounts on both Haven and Warner Hotels holidays for you, family and friends- Comprehensive wellbeing support- Access to the Bourne Leisure corporate box at the O2 Arena ,London- Exclusive discounts with corporate partners- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees- Enhanced family friendly policies and pay (eligibility criteria applied)Who are we?We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.What’s it like to work with us?Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.What can you expect during the recruitment process?The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.What We Offer- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’- Annual bonus- 20% discount on both Haven and Warner Hotels holiday for you, family and friends- Comprehensive wellbeing support- Access to the Bourne Leisure corporate box at the O2 Arena ,London- Exclusive discounts with corporate partners- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees- Enhanced family friendly policies and pay (eligibility criteria applied) How to Apply We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.