Overview
Curio Group is a leading education services and advisory company, works with universities, vocational education providers, schools and companies to drive change through learning.
Senior Client Director, UK & Europe
Curio Group is a leading education services and advisory company, works with universities, vocational education providers, schools and companies to drive change through learning. We lead the online learning transformation of many of our clients and partners through a focus on the creation and delivery of exceptional learning experiences. Our focus on solving complex learner experience problems allows us to specialise in strategy, experience, content, design, and delivery. Our business practice stretches across Australia, Asia, United Kingdom and North America.
Objectives of this role
The Senior Client Director, UK & Europe, is a senior, client facing leader who owns a portfolio of enterprise accounts and commercial outcomes across all Curio products and services. The primary objectives are to protect and grow recurring revenue through renewals and cross sell, to ensure clients receive excellent operational delivery, and to coordinate across product, delivery and People and Culture (P&C) so that multi product programmes run smoothly and on time.
Key Responsibilities
* Commercial ownership
* Act as the named senior Curio contact for assigned enterprise clients across all products and services.
* Lead renewal strategy and negotiations to protect and grow recurring revenue.
* Develop and own account plans, forecasts and the weekly revenue-at-risk report in HubSpot.
* Drive cross-sell and upsell opportunities across the Curio product suite.
* Manage commercial escalations within agreed delegated authority.
* Delivery and client success
* Coordinate multi-product implementations and run quarterly business reviews and weekly status calls.
* Own incident triage for client-facing production issues and ensure timely escalation to product or engineering.
* Ensure client communication, onboarding and handovers are clear and timely.
* Track delivery commitments and confirm remediation when SLAs are not met.
* Champion a seamless client experience across delivery, product and faculty supply.
* Product and operational collaboration
* Capture client evidence and translate it into clear product inputs and acceptance criteria.
* Work with product stewards to agree acceptance windows and release cadence; defer backlog prioritisation and technical acceptance to the product lead.
* Coordinate with engineering and delivery to ensure product changes meet agreed acceptance criteria.
* Maintain visibility of product requests, dependencies and release risk for each account.
* Faculty and supplier coordination
* Liaise with People and Faculty Services to secure and manage faculty supply for programme delivery.
* Ensure continuity and quality of faculty and suppliers on live programmes.
* Escalate supplier or resourcing risks and propose mitigation plans.
* Support supplier onboarding and governance where required.
* Reporting, governance and improvement
* Produce weekly account health updates and a monthly exec pack covering renewals, net revenue retention and revenue at risk.
* Participate in a weekly triage meeting with product, delivery and P&C to prioritise issues and confirm ownership.
* Maintain accurate, auditable records in HubSpot, Confluence and Jira.
* Identify process improvements to reduce delivery friction and improve client satisfaction.
Skills And Qualifications
* Education: Bachelor degree or equivalent experience. A degree in business, education, technology or a related field is desirable.
* Experience: Minimum seven years of enterprise account management, customer success or commercial leadership experience. Proven track record of leading renewals, retention and cross-sell in a SaaS, edtech or professional services environment. Experience managing multi-product portfolios or complex programme delivery is highly desirable.
* Technical skills: Proficient with CRM systems, ideally HubSpot. Comfortable with delivery tools such as Jira or similar. Familiarity with LMS platforms, APIs or integrations is an advantage.
* Inter and intrapersonal skills: Strong commercial judgement and negotiation ability. Excellent written and verbal communication with senior stakeholders. Highly organised and able to manage competing priorities. Calm under pressure and experienced in delivering difficult messages with care. Collaborative mindset and skilled at cross functional coordination.
* Industry knowledge: Experience working with education customers and corporate learning is highly desirable.
* Analytical or quantitative skills: Comfortable analysing revenue and account health data, and producing executive reports.
* Problem-solving abilities: Strong critical thinking and pragmatic problem solving in client and delivery contexts.
* Leadership experience: Experience leading cross functional account teams or mentoring colleagues.
* Regulatory or compliance knowledge: Awareness of data protection best practice and client compliance expectations.
* Other desired attributes: Cultural fit with Curio values and a commitment to high quality education delivery.
Work Health And Safety Responsibilities
* Take reasonable care for own health and safety
* Take reasonable care for the health and safety of others
* Comply with any reasonable instruction
* Cooperate with any reasonable policies and procedures
* Lead by example and promote health and safety at every opportunity
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