Overview
We are seeking a motivated and customer-focused Internal Sales and Customer Service Representative to join our team. This role is key to supporting our sales department by managing existing accounts, maintaining strong customer relationships, and ensuring our clients receive exceptional service and attention.
Key Responsibilities
* Conduct telesales activity with existing accounts to promote products and services, driving growth within the current customer base.
* Provide account management support to the external sales team, ensuring smooth communication and coordination.
* Manage and maintain the company CRM system, keeping customer data accurate and up to date.
* Proactively identify customers requiring meetings, follow-up, or additional support, ensuring no account is neglected.
* Ensure the existing customer base is consistently looked after through excellent communication and service standards.
* Work to retain and grow current business, with commission opportunities linked to customer retention and satisfaction.
* Support the wider sales function with administrative and operational tasks as needed.
Key Skills & Attributes
* Strong communication and interpersonal skills.
* Confident and professional telephone manner.
* Experience in corrugated manufacturing or packaging businesses (preferred)
* Experience in telesales, internal sales, or customer service (preferred).
* Organised, proactive, and detail-oriented approach to managing multiple accounts.
* Comfortable using CRM systems and managing customer data.
* Team player with a positive attitude and a focus on customer success