Client services administrator

Job Description

Job Overview

An exciting opportunity has become available for a Client Services Associate to join our Client Services team at Paragon's Sheffield site. The role's purpose is to provide customer service and administrative support to our clients and the wider Client Services team.

Acting as the first point of contact for incoming enquiries, answering calls and emails promptly and professionally. Accurately logging orders, updating systems, and coordinating with internal teams such as operations, warehouse and couriers to ensure smooth processing of customer requests. Maintaining a high level of attention to detail, ensuring all information is captured correctly and tasks are completed on time. Supporting the wider team by handling day to day administration, assisting with order tracking, resolving basic customer issues, and ensuring an excellent customer experience at all times.

Key Responsibilities

• Ensure excellent customer service is delivered at all times.
• Communicate with customers using the most appropriate method of interaction including phone, email and video call.
• Attend face to face meetings as and when required.
• Ensure scheduled tasks are completed in full and on time.
• Take direction from members of the Client Services Team to support customer and team objectives.
• Prioritise workload ensuring all requests are dealt with and completed on time
• Provide keen attention to detail when processing orders and communicating customer requests to internal departments.
• Work to your own initiative, applying your knowledge and understanding of the customers ways of working.
• Build strong working relationships with customers, suppliers and internal teams.
• Manage customer requests and coordinate with internal and external teams to ensure expectations are delivered.
• Understand and manage customer enquiries for online ordering platforms.
• Support the delivery and completion of customer projects.

Skills and Attributes we are looking for

• Excellent Customer Service and Communication skills both written and verbally
• Experience within a Customer Service environment
• Can work across multiple IT systems and programmes simultaneously
• Strong attention to detail

Benefits include

• Employee Benefits Platform
• Career development opportunities
• Reimbursements
• Bupa Cash Plan
• Cycle to work Scheme
• Financial Health Check
• Wellbeing, Legal, Personal finance support
• Employee Assistance Programme

Paragon is committed to creating an inclusive and accessible workplace where everyone feels valued, respected and able to thrive. We welcome applications from individuals of all backgrounds, experiences and perspectives. All qualified applicants will be considered fairly and without discrimination on the basis of race, ethnicity, gender, gender identity or expression, sexual orientation, disability, age, religion or belief, marital or civil partnership status, pregnancy or maternity, or any other characteristic protected by applicable law.

We recognise how challenging the current job market can be, and Paragon Talent Solutions are committed to providing the best possible candidate experience throughout the recruitment process.

If you are interested in this opportunity, we kindly ask that you apply via this LinkedIn advert rather than by email or LinkedIn direct message. This helps us ensure that every application is reviewed fairly, consistently and efficiently through our established recruitment process.

If you require any reasonable adjustments or additional support during the application process, please let us know and we will be happy to assist.