Are you experienced in the catering or hospitality industry? Can you inspire and lead a team to deliver exceptional service? Join us in welcoming guests to the RSC's Cafes, Bars, and Restaurants!
We're seeking a Catering Supervisor to support the Catering Managers in ensuring the smooth operation of our dining venues, including the Cafes, Bars, Rooftop Restaurant, and Green room, as well as assisting with hospitality and events. This role plays a key part in delivering memorable experiences for our guests, whether they're enjoying a casual coffee, a pre-theatre meal, or attending a special event.
Reporting to the Senior Catering Manager key areas of responsibility include (please see the full job description and person specification for the comprehensive list):
* Working collaboratively with the Catering Managers to enhance the visitor experience through the delivery of exceptional customer service and a delicious food and drink offering.
* Supporting the Catering Managers with coaching, training, and developing team members to deliver exceptional service.
* Running daily staff briefings to cover operational news, daily menus, or service changes.
* Receiving deliveries of stock and consumables.
* Managing all bill handling procedures, cashing up and closing down.
* Supervising all areas to ensure they are safe, clean, and suitable for all visitors.
* Ensuring compliance with all food hygiene, associated legislative regulations and Head of Safety requirements.
We are looking for:
* Demonstrate a strong understanding of and commitment to delivering exceptional customer service
* Possess effective leadership skills
* Be able to motivate and inspire a team in a fast-paced environment
* Have a genuine passion for providing first-class customer experiences
What the RSC can offer:
* Comprehensive training and personal development opportunities
* Share of the TRONC
* Complimentary theatre tickets
* No split shifts
* Consecutive days off as standard
* No evening dinner service unless exclusive, private dining is required
* Reduced working hours on Sundays
This is a full-time fixed-term position for 4 months, based in Stratford-upon-Avon, working shifts over 40 hours per week, 5 days out of 7, Monday through to Sunday.
Application Process
All applications should be made online using the RSC website. If you need any assistance when applying, please email jobs@rsc.org.uk
About the RSC
The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability.
We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.
We are committed to building a diverse workforce and welcome applications from all individuals.
We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work.
The Royal Shakespeare Company (no. 212481) is a registered charity.