The job role: Recall Program Coordinator Location: Dunton Essex Contract Type: Full-time, contract, Hybrid Are you driven by innovation and eager to work with a global leader in engineering and technology solutions? At TECOSIM, you’ll be part of a world-class team of forward-thinkers renowned for pushing boundaries and shaping the future across industries. As a trusted partner to leading automotive, aerospace and energy, TECOSIM specialises in advanced simulations, digital engineering, and end-to-end product development. With a global footprint and a commitment to excellence, we transform complex engineering challenges into cutting-edge solutions Position description TECOSIM is expanding our dynamic team in Dunton as part of our ongoing growth. We are looking for a talented Recall programme coordinator to join our Client’s team. This role would best suit someone who works well in a team and has experience in vehicle engineering. This important and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions) Develop cost effective dealer repair strategies for vehicle concerns. Create Dealer Bulletins, Service Instructions and Customer Letters. Set-up affected vehicle populations in PTS, GRID and GCAMP systems. Work closely with the Office of General Council. Work with translations agencies. Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress. Liaise with all National Sales Companies in Europe and Global Offices. Liaise with parts Supply Chain Management. Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centres. Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings. Provide Recall status input to various forums, attending and presenting to senior management teams when required. Liaise with customer letter mailing agency. Ensure departmental processes/records are compliant with current/future audit requirements. Skills required Interpersonal and communications skills IT skills (Excel, Word, PPT) Analytical skills. Ability to multitask and manage multiple programs effectively. Ability to work under pressure Experience required Vehicle engineering and / or Dealer Workshop experience Aware of, or with experience of dealer workshop processes. Additional information Inside IR35 3 days on-site This role does not support candidates requiring a VISA