Primary Details
Time Type: Full time
Worker Type: Employee
Title: Claims Adjuster - Casualty
Location: Leeds/Hybrid
About QBE
At QBE, we get to the heart of what matters for our customers. We’re an international insurer with more than 13,000 people working across 26 countries – big enough for our ambitions, yet small enough for a real impact. We’re building momentum towards becoming the most consistent and innovative risk partner. As part of the QBE team, you’ll spend every day working with people who are passionate, talented and kind.
Please note: Applicants must have the right to work in the UK – sponsorship may be considered at QBE’s discretion.
Your new role
Reporting to Claims Team Leader, you will examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy.
* Investigate and resolve Claims in order to provide excellent Claims handling service with minimal leakage.
* Identify and investigate coverage issues so that the company’s liability aligns with contractual commitments.
* Deliver a world‑class service to customers.
* Accurately triage and manage claim files through to settlement, prioritising new and existing work, ensuring they are adequately reserved and settled economically and fairly.
* Pro‑actively own the transition of existing cases into the department.
* Manage ad‑hoc claims reports for stakeholders as required.
* Be a team player, ready to be part of a market‑leading claims team.
* Reserve accurately to keep the company’s liability clear at all times.
* Maintain efficient handling of your own caseload to ensure prompt, timely and effective handling of Claims.
* Support projects related to Operational Excellence, Analytics or Automation.
About You
* Experience within Commercial Insurance is preferred.
* Understanding of PI/casualty claims.
* Excellent investigative skills.
* Effective presentation skills.
* Relationship Management skills.
* Able to use MS Office applications – Word, Excel and Access.
* Able to produce MI and detailed reports at various levels.
* Good communication and negotiation skills.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from the following.
* 30 days holiday a year with the option to buy up to 2 additional days.
* Flexible working– balancing work and life is important, offering part‑time, job share and compressed hours.
* Pension– automatically enrolled into the QBE pension plan, entitling you to an employer contribution of 10 % of your basic salary.
* Private medical insurance– fully comprehensive coverage for you and your family.
* Family‑friendly policies– 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
* Short‑term remote work abroad– request up to 20 days per year to work remotely from certain locations abroad.
* Sustainable investing– our net‑zero pension strategy invests more in green businesses, supporting planet and personal savings.
* Cycle‑to‑Work– benefit from regular exercise while commuting greener and cheaper, with equipment up to £5,000.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards.
* AXCO Global Insurance Awards 2024 – Network Management of the Year
* Insurance Business UK 5‑Star Cyber Awards 2024 – QBE rated as a 5‑Star Cyber Insurer
* UK IT Industry Awards 2023 – Green Technology Innovation of the Year
* Working Dads Employer Awards 2023 – Parental Policies Award
* Insurance Post British Insurance Awards 2023 – QBE rated as a 5‑Star Employer
Skills
Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment
How to Apply
To submit your application, click "Apply" and follow the step‑by‑step process.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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