Medical Records Specialist Salary: £22,932 Location: Southport Medical Law Services have a fantastic opportunity to join our growing Team. As a team member within the Medical Records Team, you will requesting medical records, processing incoming medical records bundles, and instructing cases for pagination. You will be a point of contact for the legal teams and the various Trusts/GP surgeries from whom records are requested. In return Fletchers can offer: 35 hours working week Bonus scheme (subject to targets being met) 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you reach the maximum long service awards which are awarded after your 5 th, 7 th, and 9 th full year of employment Pension scheme with tax-efficient salary sacrifice option Life Assurance Policy Medicash policy to cover some dental, optical and other medical expenses Company sick pay Enhanced Maternity, Paternity and IVF schemes Flexible, agile working environment with a positive work-life balance Varied calendar of funded company social events (check out Fletchers Group on LinkedIn) Monthly voucher awards for winning nominees About Medical Law Services- MLS: Our Medical Law Services (MLS) teams are at the forefront of delivering trusted, expert support to the personal injury and clinical negligence sector. We are committed to building lasting partnerships that help our clients navigate complex processes with confidence and ease. We strive to redefine industry standards, leveraging our expertise, integrity, and innovation to support and deliver real value to our clients by providing a service that drives financial and operational success. Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance. We also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles. We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance. Medical Law Services is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. We understand and celebrate that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos. If you would like to more, please visit our website MLS – Medical Law Services Main Responsibilities : Requesting all medical records and relevant documentation as directed on a specific case from various organisations Review of records to ensure the records received are complete failing which missing records will need to be requested and any issue raised with Legal Client Care Team Ensuring all medical records are processed and uploaded to the Case Management system in line with the team SLA Archiving and locating stored media ensuring the policy for handling of data is followed Checking records received are correct in accordance with GDPR The above list is not exhaustive of any other tasks, which may be required. Essential Skills and Experience: Excellent attention to detail Excellent client care and communication skills (telephone and email) Be highly motivated, organised, and proactive Ability to work as a team member Desirable Skills and Experience: Experience of proclaim or other software tools for example Adobe, Microsoft We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.