Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. Were passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
Industry leading training and leadership development opportunities
Hotel discounts portfolio wide
Staff rates and up to 50% discount on food & beverage and spa
Wagestream
Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
A day in the life of
As our Night manager youll be responsible for overseeing the operations of thehotel during overnight hours. This role involves managing the front desk, monitoring security and safety protocols, responding to guest requests and complaints, and supervising overnight staff.
You will play a vital role in ensuring the hotel runs smoothly and efficiently during overnight hours, focusing on guest satisfaction and safety.
As an integral part of nighttime operations in the hotel, your role extends beyond the front desk! Youll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first-class customer service skills and exemplary team work.
What do we need from you?
Flexibility and adaptability: This role requires flexibility and adaptability to work overnight hours, handle unexpected situations, and adjust to changes in hotel operations.
Leadership skills: Youll need to possess strong leadership skills to manage overnight staff, delegate tasks, and ensure the smooth running of hotel operations.
Customer service skills: As the main point of contact for our guests during night hours, youll need excellent customer service skills to provide guests with a satisfactory experience, address complaints, and resolve conflicts.
Communication skills: Communication is key and as the night manager in our hotel, you should have excellent communication skills to interact with guests, staff, and management, whether it's in person, over the phone, or through written communication.
Knowledge of hotel operations: As the senior manager at the hotel during night hours you need a basic understanding of hotel operations, including front desk procedures, housekeeping, maintenance, and security. Youll also need to be well versed with hotel software systems and financial management processes.
**Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel**.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone A Place to Grow
So, click apply today, wed love to welcome you to our inclusive team shaping the future of hospitality.
London Twickenham Stadium Hotel is a distinctive destination for unforgettable experiences for corporates and sports fan. Rest in well-appointed spacious accommodation with high-speed Wi-Fi, work desks and pillow top bedding. Catch all of the sporting action from the comfort of your accommodation in our expansive bedrooms. Fuel your day in Twickenham with breakfast at 22 South Restaurant, and join later for a drink and a meal at Side Step Bar. For a brilliant combination of style and substance, choose Hotel Twickenham.
Stay close to the action and experience the inspiration of sporting legends with premium hotel accommodation, ideal for the business traveller seeking a work-life balance that includes rugby!
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