Surge Support Role - Plymouth
Location: Plymouth, PL6 Fully Office Based
Pay Rate: 13.90 paid on a weekly basis
Contract Type: Temporary (chance of an extension but down to business need)
Hours: 37.5 per week 8am-4pm/9am-5pm (flexibility needed)
Start Date: Monday 8th June 2026
About the role
Join our service wide team at HM Land Registry and play a key role in supporting the smooth flow of operational work across the organisation. Reporting to the Steering Group, this role will help manage the backlog of cases and ensure the work is directed to the relevant areas of the business.
Key Responsibilities
* Control the distribution and allocation of applications
* Investigate reports and escalates issues appropriately
* Liaise with operational teams on application progress
* Maintain accurate application lists and records
* Communicate with customers via phone or email when required
* Record actions using the Points Arising Screen (PAS) and any correspondence issued
* Identify recurring issues and contribute to continuous improvement
* Carry out additional administrative tasks as needed
Experience needed
* Strong attention to detail with the ability to identify gaps or errors
* Confident following written procedures
* Experience working collaboratively to achieve shared goals
* Excellent organisational and time management skills
* Effective verbal and written communication skillsGood working knowledge of Microsoft Office (Outlook, Word, Excel)
* Previous admin and/or customer service experience in an office environment
Successful candidates will be subject to a Basic DBS check and 3 years of referencing checks.
Equality and Diversity
Brook Street guarantees interview opportunities for veterans, spouses/partners of military personnel, or individuals meeting disability criteria, provided they meet all essential criteria for the vacancy.
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