What You'll Be Doing
You'll be dedicated to supporting frontline Social Care & Education (SCE) department staff and will resolve queries for many SCE systems, especially Liquidlogic, ContrOCC and other associated systems.
In addition, you'll support the management and maintenance of the Council’s varied ICT systems, test enhancements and new functionalities. You’ll maintain system documentation and materials used by the business, partners, suppliers, and other IT teams.
Working within a small, dedicated team, you’ll collaborate with other support services for SCE as well as internal and external IT teams to resolve a variety of issues promptly and accurately.
What You'll Need
* Experience in a systems administration role supporting complex systems in a large organisation.
* Proven track record of supporting IT business systems: IT administration, IT applications and support.
* Maintaining system security, integrity and quality of confidential data.
* Logical approach to problem/fault resolution.
* Liaison with technical support teams and suppliers.
* Excellent customer service skills and ability to translate business requirements into technical solutions.
* Good understanding of GDPR and the importance of information and systems security.
* Strong IT skills including Microsoft Office.
What We Can Offer You
Generous annual leave and membership of the Local Government Pension Scheme.
Flexible working options, training and development opportunities, and discounts on city buses and trains.
A healthy work/life balance and a supportive work environment.
Join Our Team
We are committed to building a diverse, highly talented workforce that reflects the city we serve. We design our recruitment process to welcome and support you.
Location: Halford House, Central
Salary: £26,403 – £28,142 per year
Contractual hours: 37 per week
#J-18808-Ljbffr