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Customer Service Specialist - Bristol onsite, Swindon
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Client:
Teleperformance
Location:
Swindon, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
* Start Date: 2nd June 2025
* Salary: £12.60 per hour
* Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available
* Shifts: 37.5 hours per week (shifts between 8am-8pm Monday to Friday, 9am-6pm Saturday and Sunday)
* Training Duration: 2 weeks
Could this be the opportunity you have been waiting for?
* Would you love to be part of an energetic and compassionate team supporting one of the world’s most trusted international newspapers?
* Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? Our callers want to talk to people with personality—those who listen, understand, and ask the right questions to find the best solutions!
* Can you use your communication skills to provide top-tier customer service via phone, live chat, and email?
* Are you customer-focused with a proactive, self-motivated approach?
* Do you have good technological skills (on PCs and mobile applications)?
If you answered YES to these questions, you could be our next customer service superstar!
Who are we at Teleperformance and what do we do?
We are a global customer management company with over 300,000 colleagues in 80+ countries. In the UK, we have 19 sites and over 7,000 staff.
We are known for our hard work, impressive results, and great work environment.
We interact with customers on behalf of our clients, helping to resolve their queries through multi-channel support: telephone, email, web chat, white mail, and social media.
We invest in our teams and offer opportunities for progression through award-winning training programs and support.
Job Overview
As part of our team, your responsibilities include:
* Assisting customers with online subscription inquiries and account management.
* Providing information and support to a global customer base via inbound calls, webchat, and emails.
Typical Day in the Office
* Sign into systems and prepare for the day.
* Engage with customers regarding their online subscriptions.
* Troubleshoot and resolve issues related to subscriptions, payments, and accounts through effective questioning and active listening.
* Work in a fast-paced, targeted environment, striving to achieve and maximize opportunities.
* Enjoy breaks to relax, eat, or take a walk.
Start of Your Journey with Teleperformance
Two weeks of paid classroom training followed by two weeks in our graduation bay, where you will take your first live calls. Support from experienced team members will help you succeed.
What’s in it for you - PERKS!
* Perks at Work: Discounts, free online classes
* Help@Hand: Discounts, wellbeing resources, webinars, access to GP, mental health, financial, and legal advice
* Critical Illness Cover: Up to £10,000
* Cycle to Work Scheme
* Holiday Purchase Scheme
* Length of Service Awards
* Monthly Inspire Awards
* Refer-A-Friend bonus up to £1,200
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Support
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