Job overview
Join Us as a Shift Leader – Make a Real Difference Every Day
Are you ready to lead with purpose and passion? As a Shift Leader, you'll be at the heart of delivering exceptional, person-centred support across our 3 Sunderland services. You'll champion our PROUD values – Person-Centred, Respectful, Open, Understanding, and Dedicated – ensuring every individual we support receives care that's not only effective and efficient, but truly empowering.
What You'll Do:
* Lead with vision and compassion, inspiring your team to deliver high-quality, client-focused support.
* Spot and nurture talent, helping your team grow and thrive.
* Ensure services run smoothly, aligned with best practice, legislation, and the values of St. Anne's Community Services.
* Drive innovation and excellence in Supported Living, always keeping the people we support at the centre of everything we do.
What You Bring:
* A sharp eye for detail and a deep commitment to quality.
* Natural leadership skills and a people-first mindset.
* A passion for continuous improvement and making a lasting impact.
* UK driving license is essential to travel across our 3 Supported living sites
* 20 hours per week will be off rota. There's a need to cover for staff when required. Flexibility is required
This is more than a job – it's a chance to lead change, uplift lives, and be part of a team that's transforming care through compassion and excellence.
Advert
No two days in this role will be the same, the Shift Leader role will involve:
* Effective Time Management: ability to manage diaries and day to day administration requirements.
* Teamwork and Adaptability: working closely with Deputy Managers and staff teams, delivering quality support and service. Flexibility to cover additional tasks in line with business need.
* Care Plan Management: ensuring Care Plans are accurate, reviewed and risk assessed as required with clear communication to care teams and input onto Care Management system.
* Supervisions: conduct supervisions with all team members and ensure they are documented accurately. Annual Appraisals will also be conducted.
* Spot Checks: you will be responsible to carry these visits out assessing both team members, clients and ensuring these visits are recorded accurately.
* Safeguarding: you are responsible for reporting and escalating any concerns, misconduct or complaints to local management and external agencies
* Continued learning on industry standards and guidance is maintained.
* Maintain and update Care Management System (Access)
* KPI's measured against quality and delivery against industry standards.
Working for our organisation
St. Anne's wants to reward its employees for their hard work. Employee benefits include;
* Rising 20 to 25 days plus statutory bank holidays
* 24 Hour Employee Assistance Programme
* Continuous opportunities for ongoing training and career development
* Cycle To Work scheme
* Refer A Friend recruitment initiative
* Flexible working opportunities (where applicable) upon successful completion of probation period
* Group Personal Pension Scheme
* Discounted income protection scheme
* Free car parking at most services
* Free life assurance cover
Detailed job description and main responsibilities
Supporting the manager in ensuring that all staff employed within your service are recruited, developed, supported, supervised, trained and managed in an appropriate and professional manner.
Addressing the training and development needs of yourself and staff and ensuring that they are reviewed against St. Anne's service objected.
Maintaining the quality of the service provided within your defined service.
Ensuring that you and staff within your section comply with St. Anne's values and beliefs, policies and procedures. In addition that any legal or contractual obligations are fully met.
Ensuring that your service(s) have access to, and use the best current thinking and practice in the delivery of those services.
Contributing to the successful future development of St. Anne's by highlighting opportunities within the broad corporate aims of the organisation. This will include contributions to policy and procedures and to service developments.
Monitoring your service(s) in such a way that timely corrections are possible.
Establishing and maintaining effective links within your teams, with other organisations, and agencies or workers whose role(s) may impact upon your service area.
St. Anne's is working to actively promote equality, diversity and inclusion.
We want people from underrepresented groups such as disabled, black and ethnic minority, Lesbian, Gay, Bi, Trans, and non-binary (LGBTQ+) communities to apply for all our roles.
St. Anne's is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long-term health conditions into our work force. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job. Please contact recruitment on opt 5 if you require any reasonable adjustments.