Are you a highly motivated, well‑organised and adaptable administrator looking to make a real impact? If so, the Upper Lea Valley Community Team is excited to offer a part-time opportunity based at Hoddesdon Health Centre.
Main duties of the job
* Undertake a wide range of secretarial and administrative tasks
* Have personal responsibility for a number of delegated tasks
* Provide cover for members of the Administration Team during periods of absence (e.g., annual leave)
* Work unsupervised
* Adhere to operational procedures and established practice
* Seek guidance from the Administration Supervisor when needed
* Prioritise administrative tasks to ensure effective and efficient team operation
* Maintain a professional and confidential approach to work at all times
* Be flexible to meet the requirements of the Locality Managers
Job responsibilities
* Ensure accurate details are exchanged with all relevant staff and provide support to patients, carers and staff where appropriate
* Work as part of a team to complete daily administration tasks effectively and efficiently
* Process inward and outward transfers of records and liaise with other Trusts regarding records as required
* Process discharge summary letters and send them to the correct professional
* Support the booking and scheduling of clinics and create related reports
* Accurately file information
* Answer incoming calls, assist enquirers in a helpful manner, and take proactive action where appropriate
* Handle correspondence and information received by the service in conjunction with other staff
* Scan relevant documentation such as patient notes, timetables, site information and notices
* Monitor stationery and cupboard stock, and support the ordering of stationery and goods when requested
* Liaise with GP patients and other stakeholders
* Perform general administrative duties and tasks which are variable
About us
* We put our patients, their families and carers at the centre of our vision – Outstanding Services and Healthier Communities
* We welcome diversity in our workforce and are interested in applicants from all backgrounds
* We are proud to be innovative, caring and agile in our work to help achieve the Trust vision
Qualifications and Training
* Educated to GCSE level or equivalent
* NVQ Level 3 in Business/Administration or equivalent knowledge and experience
* Good spoken, written and understanding of English
* Experience of using Microsoft Office suite – Word, Excel and PowerPoint
* ECDL
* IT literate
Experience and Knowledge
* Experience of working in a team
* Motivated to extend knowledge and improve service delivery
* Experience and ability to deal with non‑routine activities appropriately and safely
* Experience of handling and processing financial resources
* Problem‑solving and progress‑chasing skills
* Health, safety and risk awareness
* Knowledge of working in the NHS
* Understanding of a medical environment where sick and injured patients are present
* Knowledge and use of web‑based systems
* Experience of using SystmOne Electronic Patient Records
Skills and Abilities
* Ability to communicate effectively, particularly with people who have difficulty understanding, and adapt communication techniques as appropriate
* Well‑developed written and verbal communication skills
* Experience of formal minute taking, formatting and distributing
* Arranging and preparing meetings and relevant materials
* Organisational skills
* Dealing with the general public
* Experience in a customer‑focused environment
* Willingness to expand information technology skills
* Prepared to expand role responsibilities
* Awareness of child protection policies/procedures
* Ability to recognise when patients require more urgent assessment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,760 to £27,476 a year pro rata
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