Sales and Operations Manager Cyber Security MSP
Location: Sheffield (Office-Based)
Reports To: Co-Directors
£55,000 £65,000 per annum base salary
£75,000 £85,000 OTE
Join Our Client Driving Growth in the Cyber Era!
Our client is on a mission to redefine what businesses expect from their Managed IT and Cyber Security provider. Based in Sheffield, they deliver Connectivity, Cloud, Voice, and Cyber Security solutions across the UK, helping organisations work smarter and safer in the digital-first world.
They are entering their next phase of growth and are looking for a driven, commercially minded Sales and Operations Manager to join their leadership team. This is a hands‑on, office‑based role for someone who can take true ownership, driving new business performance while ensuring operational excellence from sale through to delivery and invoice.
If you re a natural leader who loves turning strategy into measurable results, our client would love to meet you.
About the Role
As our client s Sales and Operations Manager, you ll sit at the crossroads of commercial performance and operational delivery. You ll work closely with their Co-Directors to execute their sales growth plans, lead their Account and New Business teams, and ensure that every deal successfully transitions into efficient, profitable delivery.
Your impact will be felt across the business improving processes, boosting client satisfaction, and shaping how our client scales its Cyber Security and MSP services for the future.
What You ll Be Doing
Drive Sales Growth
* Take ownership of our client s commercial targets, with a focus on Cyber Security and MSP service growth.
* Lead and motivate the Sales and Account management teams to exceed revenue goals.
* Ensure pipeline visibility and forecasting accuracy through structured reviews and reporting.
* Work with marketing and leadership to execute go-to-market strategies that convert leads into long-term customers.
* Identify new opportunities for cross‑selling, upselling, and margin improvement.
* Actively support negotiation and deal structuring to ensure profitable outcomes.
Deliver Operational Excellence
* Own the full order lifecycle from sales handover to delivery and invoicing.
* Monitor and manage WIP performance to keep deals moving and revenue flowing.
* Coordinate between sales, project delivery, and support to maintain service standards and operational flow.
* Continuously improve processes to remove friction, improve accuracy, and fast‑track delivery timelines.
* Track KPIs and implement dashboards that show real-time performance across all departments.
Lead and Inspire
* Work directly with our client s Co-Directors to deliver strategic growth goals.
* Build a culture of accountability, teamwork, and continuous improvement in the Sheffield office.
* Coach and develop staff to push performance and confidence across commercial and operational teams.
* Represent them with clients and partners showcasing their commitment to quality, security, and innovation.
What They re Looking For
* 5+ years experience in a sales, service delivery, or operational management role within an MSP or IT services business.
* Proven record of driving revenue growth and improving delivery performance.
* Deep understanding of MSP operational processes (from quote to cash).
* Confident leadership style with the ability to coach, motivate, and develop high‑performing teams.
* Commercially sharp and data‑driven, comfortable managing forecasts, margins, and pipelines.
* Experience within Cyber Security services or managed protection solutions is preferred.
Why Join Our Client
* Competitive salary with performance‑based bonus.
* Office‑based with a strong team culture in Sheffield.
* Opportunity to play a key role in a growing, Cyber‑focused MSP.
* Close collaboration with the company s Co-Directors and senior leadership team.
* A supportive environment that rewards initiative, ownership, and results.
If you're ready to take your sales career to the next level in an environment that values initiative, creativity, and results, our client wants to hear from you.
Ready to join their success story? Apply now and help shape their future growth.
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