SYR are proud to represent a stellar client looking for an Aftersales Manager in Hampshire.
Providing professional warranty and technical service aftercare for new yachts.
Specific responsibilities will include (but not be limited to) the following:
Client experience – ensuring the client experience exceeds all expectations, being warm, courteous and exemplary in its execution.
Build surveys – liaising with the build surveyor, yard and /or clients to ensure any points raised pre-handover are resolved prior to handover.
Commissioning and sea trials – visit the factory during build and upon completion to sign off the yacht.
Handover - accompanying the clients during the handover process, acting as their representative as necessary.
Client communication – acting as the main point of contact between clients, captains and build yard for aftersales, warranty and service.
Oversee and satisfactorily resolve all warranty issues for the yacht range, working closely with all stakeholders to resolve technical and operational issues, maintaining a positive customer relation in all communications.
Monitor the warranty cost recovery, ensure that non-recoverable costs are kept within acceptable levels and other costs are recovered.
Develop a comprehensive Aftersales service to include parts and service work for new boat customers, ensuring client retention through a comprehensive customer care experience.
Providing out of hours telephone support as and when required.
Person Specification
Previous experience with either construction, maintenance or operation of yachts, and detailed technical knowledge of a boat’s systems and equipment a requirement.
A smart well-presented appearance.
Excellent communication and negotiation skills with customers, suppliers and colleagues alike.
Solid commercial and business acumen.
Must have a flexible attitude to working weekends if required and be able to travel both in the UK and abroad at short notice if needed.
The ideal candidate will currently be working in a similar role within the marine industry