Brief Description
Field Services Engineer – Bristol
Are you passionate about technology and delivering exceptional customer service? Ready to take your IT career on the road with a dynamic, global managed service provider?
At ESP Global Services, we provide 24/7 IT support and infrastructure solutions to customers worldwide. We are now looking for a talented Field Services Engineer to join our growing team, covering Bristol and Cardiff. This is a home-based role with regional travel, plus occasional travel to other UK locations. You’ll play a key role representing ESP onsite, delivering high-quality 1st and 2nd line support across multiple customer environments.
What You’ll Be Doing
As a Field Services Engineer, you’ll be the face of ESP — solving problems, building trust, and keeping businesses running smoothly.
Your Responsibilities Will Include
* Providing desktop support, troubleshooting hardware and standard operating system issues
* Delivering holiday cover and on-site support at busy airport locations (with variable shift patterns)
* Installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals
* Performing “Break/Fix” support and managing add, move, and change requests
* Delivering desk-side support including basic OS and off-the-shelf software administration
* Managing service tickets efficiently, ensuring SLAs and quality standards are met
* Updating internal and customer call management systems accurately and promptly
* Escalating complex issues to the appropriate support teams when required
Requirements
Key skills and experience
* Proven ability to install, upgrade, build, repair, configure, troubleshoot, diagnose, and carry out preventative maintenance on IT equipment
* Up to 2 years’ hands‑on experience supporting PC and laptop hardware
* Strong desktop support skills, including knowledge of current Windows operating systems
* Basic understanding of enterprise LAN and WAN environments, including DNS, DHCP, VPN, and RDP
* Ability to follow detailed scripts and technical guidance to complete more complex service tasks
* Comfortable working at different customer locations at short notice
* Flexible and adaptable, with the ability to work occasional 12‑hour day or night shifts as required (supporting 24/7 airport operations)
* Strong written and verbal communication skills
* A professional, customer‑first mindset
* A minimum of 5 years’ UK work or educational history (required for airside security clearance checks)
Working Hours
This role is primarily Monday to Friday, 9:00am – 5:30pm.
Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12‑hour day or night shifts to support 24/7 operations.
What We Offer
* Basic salary of £28,000 – £30,000
* Company vehicle
* Mileage
* On‑call allowance (£20 per day, 1 week in every 2)
* Pension
* Life assurance
* Ongoing training and career development opportunities
This is a fantastic opportunity to grow your IT career within a global managed services provider while gaining exposure to dynamic and critical environments.
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