Location
Wokingham Depot
At Biffa, we love working with waste. Whether were transforming it into sustainable energy, finding innovative recycling solutions, or helping keep our communities clean, we believe every day is an opportunity to make a positive difference.
This role plays a key part in supporting the efficient day‑to‑day operation of the contract through high‑quality administration, customer service, and operational coordination.
You will provide administrative support across the depot, maintain reporting systems, liaise with customers and operational teams, and help ensure service standards are consistently achieved.
This is an excellent opportunity for someone with strong organisational skills who enjoys working in a busy environment and is looking to develop their career within an operational support role. Full training will be provided, but a positive attitude, willingness to learn are essential.
Key Responsibilities
* Provide professional and courteous support to customers, clients, and residents, handling enquiries and escalating issues where required
* Support the day-to-day administration of the contract and operational teams
* Maintain accurate electronic and paper filing systems and operational records
* Prepare operational paperwork, including round sheets and crew documentation
* Accurately record waste tonnage data and update company systems and spreadsheets
* Assist with reporting, data analysis, and presentation of operational information
* Support the administration of Powersuite and other contract management systems
* Order and manage site supplies including PPE, stationery, uniforms, and refreshments
* Ensure all collections and service activities are supported in line with contractual performance standards
* Provide general administrative support to managers and operational teams as required
Requirements
What Were Looking For
* Strong organisational and administrative skills
* Excellent communication and customer service abilities
* Confidence working in a fast‑paced operational environment
* Good attention to detail and accuracy when handling data
* Computer literate with experience using Microsoft Office and reporting systems
* Ability to prioritise workloads and manage multiple tasks effectively
* Positive attitude with a willingness to learn and develop
* Ability to remain calm and professional under pressure
Benefits
* Competitive salary
* Ongoing career development, training and coaching - because if you dont grow, we dont grow
* Generous pension scheme
* Medical and dental scheme
* Retail and leisure discounts
* Holiday and travel discounts
* Bike to work scheme
* Plus much more...
Dedicated to diversity
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. Its why youll find us championing diversity and equality at every turn.
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