We are looking for a dedicated and customer-focused Claims Handler to join our specialist team, managing a portfolio of large or complex property claims from first notification through to settlement. This role involves end-to-end claims management, with a strong emphasis on building positive relationships with policyholders, ensuring clear communication, and delivering a smooth claims experience. You will work closely with internal teams—including Building Surveyors and Alternative Accommodation specialists—as well as external suppliers and loss assessors to drive timely, fair, and compliant claim outcomes. We want you to be a highly motivated individual who will effectively manage and coordinate large and complex home insurance claims, investigating, assessing and owning the claim in its entirety ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.
Effective day to day project management of claims under your control; Build and maintain strong relationships with policyholders, providing regular updates, addressing concerns and a positive claims experience
travel to policyholders’ homes to assess liability, record, value and negotiate claim settlement for contents items, arrange and manage alternative accommodation for policyholders to reach fair settlements
Ensure all claims are handled in accordance with industry regulations, company policies and best practices
In conjunction with the Buildings Surveyor Team, drive settlement (cash or reinstatement) of the buildings element of each claim in your control.
Produce a Large or Complex report and deliver same to the Claims SMT within agreed timeframes.
Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review.
In liaison with the Building Surveyor Team, manage claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded.
Support the Customer Relations Team with complaints and in particular those involving the FOS.
Manage own diary, including where approved, the coordination of customer appointments for site visit and hotel accommodation for yourself if applicable.
Work closely with our Alternative Accommodation team to establish needs and control costs.
Identify and mitigate potential fraud
At least 5 years previous experience of working in an insurance claims related handling role.
High level understanding of insurance/indemnity policies and legal structure
Proven capability of claims negotiation with policyholders and Loss Assessors
Full and clean driving license
~‘A’ level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.
Role applicable qualifications in insurance.
Basic Salary £32,000-38,000 (DOE) + £4,800 Car Allowance, as well as market leading benefits.
25 days Annual leave plus statutory holidays.
On-site gym
Free on-site parking
Free on-site breakfast bar
Discretionary performance related bonus
Life insurance cover
Enhanced company pension scheme
Cycle to Work Scheme
Employee of the month & employee of the year awards
Refer a Friend scheme
An extra day’s holiday for your birthday
Paid volunteering/charity day a year
Support in your development and wellbeing, including an Employee Assistance Program (EAP)
Eye test vouchers
Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs
Social events
We kindly request that no agencies contact us regarding this position. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.