Customer service agent

Customer Service Agent

Pay: £26,000 - £27,000 per year with monthly £200 to £300 bonus structure OTE
Based in Walsall
Hours: Monday to Friday, 9am-5pm with some flexibility
Temporary to permanent contract
This is an office-based role, five days a week
Previous Call centre and Customer Service experience an advantage Customer Service Agents in Walsall, located in the town centre, conveniently accessible by public transport and with parking available. As a Customer Service Agent, you will work in a lively office, handling inbound and outbound calls for a thriving business.

Your daily responsibilities will include re booking orders, interacting with drivers, managers, and site managers. All Customer Service Agents collaborate as a team, building strong and lasting relationships with customers.

You will receive ongoing training from day one, including regular one-on-one sessions.

Requirements of a Customer Service Agent:

Customer Service skills
Excellent communication and organisational skills
Call centre experience (advantageous)
Ability to multitask
IT skills, including confident use of Excel
Relationship building skills
Previous experience in Call Centre and Customer Service Agent roles preferred Please click apply if you are interested in this customer service agent role